Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Odalys Cazares

Chicago,IL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. As well as experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude. Consistently recognized for "service with a smile" mentality.

Overview

6
6
years of professional experience

Work History

Store Manager

Cottonwood Financial
10.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Shift Supervisor

PLS Check Cashers
04.2017 - 10.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied security, safety and loss prevention strategies during shifts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Administrative Coordinator

Docs Healthcare
12.2020 - 04.2021
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.

Education

High School Diploma -

J.S Morton East High School
Cicero, IL
06.2014

Skills

  • Product and Service Sales
  • Marketo Marketing Automation
  • Inventory Management
  • Staff Management
  • Data Entry Software
  • Microsoft Dynamics
  • Goals and Performance
  • Customer Service
  • Financial Management
  • Payment Processing
  • Effective Working Relationships
  • Organization and Time Management
  • Sorting and Labeling

Accomplishments

  • Managed a store that exceeded company expectations in every category during the quarter.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Promoted from ASM to SM within 3 months from hire date due to hard work, ambition and excellent team work.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Store Manager

Cottonwood Financial
10.2022 - Current

Administrative Coordinator

Docs Healthcare
12.2020 - 04.2021

Shift Supervisor

PLS Check Cashers
04.2017 - 10.2022

High School Diploma -

J.S Morton East High School

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Odalys Cazares