Odalys Cocino-Gonzalez
Killeen,United States
Summary
Experienced professional in customer interactions and service solutions, skilled at conflict resolution, effective communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player with adaptability to changing needs and a consistent focus on achieving efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Armour Crewman
United States Army
04.2017 - 12.2024
- Read publications and regulations to fulfill any maintenance and personnel problems
- Assisted any training to ensure safety
- Understood and executed company's standards
- Managed any upcoming problems
- Maintained cleanliness of company areas
- Coordinating educational, safety, job related and fitness classes
- Kept personal and professional information safe
- Responsible for groups that have ten plus personnel
- Maintained accountability of items worth millions
- Kept accountability and assisted refugees with their appointments and future placements, regardless of language barrier
- Organized events with over fifty people
- Communicates efficiently in meetings and in individual sessions
- Microsoft Office skilled
- Risk Management and Safety Course to be the Safety Leader in the company
- Achieved to go to a basic leaders school to promote
- Professionally managed emergency situations, road closures and inclement weather conditions.
- Demonstrated exceptional leadership and decision-making skills during high-pressure situations, resulting in successful mission completion.
Night Clerk
Stripes
11.2016 - 03.2017
- Worked 60 hours a week
- Obtained required certification
- Maintained accountability of cash and receipts
- Assisted other coworkers with language barriers or physical ability
- Expedited the morning shift transition by effectively communicating any outstanding issues or notes from the night shift to daytime staff.
- Contributed to an organized and efficient work environment by maintaining a clean and orderly front business.
Manager
West End
10.2015 - 10.2016
- Worked 40 hours a week
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance..
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
All positions
Louisiana Popeyes
09.2015 - 09.2016
- Worked 40 hours a week
- Earned required certifications
- Worked flexible hours across night, weekend, and holiday shifts.
- Accountability of signed-on cash
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Sports & Health Science -
American Military Public University
12-2028
Medical Terminology & Phlebotomy Technician -
Central Texas College
Killeen, TX12-2024
Skills
- Customer Service
- Conflict management & problem solving
- Microsoft Office & Computer skills
- Bilingual
- Multitasking
- Strategic & Critical leadership
- Assistant skills
- Adaptive
- Coaching
- Safety & Risk Management
Timeline
Armour Crewman
United States Army
04.2017 - 12.2024
Night Clerk
Stripes
11.2016 - 03.2017
Manager
West End
10.2015 - 10.2016
All positions
Louisiana Popeyes
09.2015 - 09.2016
Sports & Health Science -
American Military Public University
Medical Terminology & Phlebotomy Technician -
Central Texas College
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