Summary
Overview
Work History
Education
Skills
Timeline
Generic

Odalys Hernandez

Stamford,CT

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Receptionist/Appointment Scheduler

Stamford Health
11.2024 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Completed referrals/authorizations for office
  • Completed patient related workques such as pre-registration, pending estimates and missing items for appointments.
  • Scheduled preoperative clearance appointments.
  • Scanned and routed faxes.


Customer Service Representative

Empire Coffee Company
01.2018 - 11.2024
  • Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Placed orders and routed shipping. Answered screened and forwarded incoming calls. Received and sorted daily mail. Handled ordering office supplies for the company.

Receptionist

Barlett McDonough & Monaghan LLP
01.2016 - 01.2017
  • Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answered screened and forwarded incoming phone calls. Received and sorted daily mail. Set up appointments/meetings with clients.

Sales Associate/Key Holder

Papyrus
01.2014 - 01.2016
  • Ran the registers, organized the store, in charge of stock. Opened and closed the store.

Education

Associate of Science - Health Information Management

College of Westchester
06.2025

BBA - Health Services Administration

College Of Westchester
White Plains, NY
06-2027

Skills

  • Proficient with Microsoft Word, Excel and Quick Books
  • Excellent listener
  • Friendly, courteous, & service oriented
  • Poised under pressure
  • Fluent in Spanish
  • Strong Work Ethic
  • Time Management
  • Multitasking and prioritization
  • Reception desk management
  • Appointment scheduling
  • Office administration
  • Mail distribution

Timeline

Receptionist/Appointment Scheduler

Stamford Health
11.2024 - Current

Customer Service Representative

Empire Coffee Company
01.2018 - 11.2024

Receptionist

Barlett McDonough & Monaghan LLP
01.2016 - 01.2017

Sales Associate/Key Holder

Papyrus
01.2014 - 01.2016

Associate of Science - Health Information Management

College of Westchester

BBA - Health Services Administration

College Of Westchester

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