Odalys Lucio
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
9
9
years of professional experience
Work History
Night Shift Supervisor
MCIP
Pearland, TX
05.2022 - 07.2025
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Assisted customers with complaints, questions, and concerns.
- Played an integral role in meeting production targets by closely supervising staff activities throughout each stage of the process.
- Collaborated with other department supervisors to coordinate cross-functional projects during nighttime hours.
- Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
- Oversaw loading and unloading pipes
- Reviewed documentation shipping paperwork for accuracy and compliance.
- Oversaw inventory leaving facility.
Hostess
Blue Bayou Cafe
01.2018 - 08.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls for reservations and to-go orders, greeting guests, and updating reservation logs.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Cashier / Customer Service
Rainbows
Houston, TX
09.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High school Diploma -
Northshore High School
05.2016
Skills
- Training and mentoring
- Supervisory experience
- Duty assignment
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skill
Languages
Spanish
Native or Bilingual
Timeline
Night Shift Supervisor
MCIP
05.2022 - 07.2025
Hostess
Blue Bayou Cafe
01.2018 - 08.2018
Cashier / Customer Service
Rainbows
09.2016 - 01.2018
High school Diploma -
Northshore High School