ODALYS MARTINEZ
Brownsville,USA
Summary
Experienced customer service expert of 5 years with a track record of resolving accounts and service issues for clients. Known for maintaining a high level of integrity and a strong work ethic, eager to utilize management skills to contribute to the long-term growth of the company. Thrives in fast-paced and competitive environments, always ready to tackle any problem that comes my way. Ability to troubleshoot technical issues and educate on logistics and policies ensures customer satisfaction without unnecessary escalation of support calls. Willing to take on any task to support the team and help the business succeed. Strong listening and multitasking abilities. Dedicated professional excelling in customer service, time management, and trend tracking. Cultivated positive relationships and consistently exceeded goals throughout career.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Task Us
10.2024 - 02.2025
- I would managed patients charts within a healthcare facility and I would be greeting patients, collecting demographic information, and updating patient records
- Including scheduling appointments, verifying insurance information, handling patient inquiries, maintaining medical records, and ensuring smooth communication between patients and medical staff, all while providing excellent customer service
- High level of integrity and a strong work ethic, looking to use management skills to help the company grow in the long run
- Great team player who thrives in fast-paced, competitive environments
- Ready to resolve any problem
- Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls
- Willing to take on any task to support team and help business succeed
- Offers strong listening and multitasking abilities
- Dedicated professional with demonstrated strengths in customer service, time management and trend tracking
- Good at troubleshooting problems and building successful solutions
- Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Maximus Inc.
06.2023 - 08.2024
- Handled customer inquiries, service requests
- Answered inbound calls to handle various concerns, set appointments and close sales
- Documented, researched and resolved customer service issues
- Followed up on unresolved cases to keep customers informed of progress towards solution
- Assessed client to verify eligibility for participation in programs, develop treatment plans and assign cases to appropriate counselor
- Referred clients to appropriate resources, such as mental health services or housing assistance programs
- Facilitated group sessions addressing topics such as parenting skills or budgeting techniques for clients seeking additional support
- Processed requests for information and released information to persons or agencies according to regulations
- Coordinated efforts to transition from paper-based files to electronic health record systems
- Connected clients with community resources and programs
- Worked closely with child protective services agencies during investigations involving allegations of abuse/neglect against parents on caseloads
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies LLC
08.2022 - 02.2023
- Handled customer inquiries, payments and service requests
- Informed customers of promotions and special offers to increase sales
- Met personal, team and company goals in customer service environment
- Performed research on potential clients prior to making outbound calls
- Offered special promotions or incentives to prospects during calls in order to secure sale
- Achieved monthly and quarterly sales targets through effective lead generation
- Scheduled appointments with qualified leads for sales team to follow up on
- Answered phone calls quickly and efficiently to exceed target goals for customer phone contacts
- Reported on sales transactions and expenses accurately
- Issued invoices and bills to customers via mail and e-mail
- Resolved billing discrepancies by collaborating with sales, customer service, and other departments
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Teleperformance
06.2021 - 08.2022
- Kept accurate and current customer account data with manual form processing and digital information updates
- Educated customers about promotions to increase sales
- Answered customer calls promptly to avoid long wait times on hold
- Promoted available products and services to customers during service, account management, and order calls
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
- Complete and accurate work and keep customer files up to date
- Boosted sales by effectively stocking and merchandising products
- Coordinated sales processes to complete property transactions
- Assisted customers with sales and service needs
Education
Diploma - MEDICAL
Simon Rivera High School
Brownsville, TX06.2019
Skills
- Call Center Experience
- Effective Communication
- Multitasking
- Active Listening
- Written Communication
- Telephone Etiquette
- Product Knowledge
- Positive Attitude
- Typing Speed
- Analytical Thinking
- Customer Focus
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Task Us
10.2024 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Maximus Inc.
06.2023 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies LLC
08.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Teleperformance
06.2021 - 08.2022
Diploma - MEDICAL
Simon Rivera High School
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