Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Odalys Nevarez Hernandez

New York,NY

Summary

Professional with 6+ years in costumer services. Strongly experienced with exceptional communication and problem-solving skills. Proven the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Skilled in staff training and teamwork, consistently fostering a positive work environment. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food and Beverage Team Member

Target
06.2021 - Current
  • Developed a positive work environment by providing open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Improved customer satisfaction by implementing efficient food and beverage service strategies.
  • Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Retail Sales Associate

Rainbow Shops
09.2017 - 01.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed efficient cash register operations.

Cashier

Foodtown
08.2016 - 09.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Bachelor - BS Health Information Management

Southern New Hampshire University
Hooksett, NH
06-2028

Minor - Communications

Southern New Hampshire University
Hooksett, NH
01-2026

High School Diploma -

High School Fernando Callejo
Manati, PR
06-2016

Skills

  • Staff training
  • Professionalism
  • Conflict resolution
  • Detail-oriented
  • Verbal and written communication
  • Effective communication
  • Organizational skills
  • Adaptable and flexible
  • Problem-solving abilities
  • Time management
  • Warm and friendly
  • Teamwork and collaboration
  • Reliable and responsible

Accomplishments

  • Achieved green store matrix by completing price changes with accuracy and efficiency.
  • Collaborated with a team of 10 in the development of a successful overnight shift store re-branding project.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual
English
Professional Working

Certification

  • Certified 'Employee Of The Month', Target Company - April, 2021
  • Recognition for 'Outstanding Performance', Target Company - August 2021

Timeline

Food and Beverage Team Member

Target
06.2021 - Current

Retail Sales Associate

Rainbow Shops
09.2017 - 01.2019

Cashier

Foodtown
08.2016 - 09.2017

Bachelor - BS Health Information Management

Southern New Hampshire University

Minor - Communications

Southern New Hampshire University

High School Diploma -

High School Fernando Callejo

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