Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Odalys Otero

Homestead,FL

Summary

Adept at managing high-stress situations and enhancing customer loyalty, I excelled in roles at Arise International and SL Medical Center. My blend of compassionate care and efficient problem-solving, coupled with expertise in billing and customer service, significantly improved financial accuracy and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Caregiver

Private Care
08.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Service Representative

Arise International
06.2018 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Collections Agent

Arise International
02.2013 - 03.2018
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Billing Clerk

SL Medical Center
05.2003 - 05.2011
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.

Education

High School Diploma - High School

Union Hill High School
Union City, NJ
05.1984

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Personal hygiene assistance
  • Meal preparation
  • Compassionate care
  • Verbal and written communication skills
  • Patient companionship
  • Language fluency
  • Patient care and companionship
  • Daily living activities assistance

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Caregiver

Private Care
08.2024 - Current

Customer Service Representative

Arise International
06.2018 - 01.2022

Collections Agent

Arise International
02.2013 - 03.2018

Billing Clerk

SL Medical Center
05.2003 - 05.2011

High School Diploma - High School

Union Hill High School

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Odalys Otero