Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Odalys Pupo Andino

Houston,TX

Summary

Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at José to significantly enhance guest satisfaction. My proactive approach and professional appearance contributed to a positive dining experience, fostering repeat business and supporting team members to surpass sales targets by 20%.

Overview

20
years of professional experience

Work History

José

Mesera
05.2024 - Current

Job overview


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Tienda China Izasaga

Asociada De Ventas
02.2024 - 05.2024

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Casa De Cultura

Profesora De Teatro
09.2004 - 12.2023

Job overview

  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Provided constructive feedback during auditions and rehearsals, guiding students toward improved performance outcomes.
  • Collaborated with colleagues to plan interdisciplinary units, fostering a well-rounded education in the performing arts.
  • Organized successful school-wide performances, showcasing student talent and fostering a sense of community pride.
  • Incorporated diverse cultural perspectives into lesson plans, broadening students'' understanding of the global performing arts community.
  • Coordinated field trips to professional productions as well as guest artist workshops, exposing students to real-world experiences in the performing arts industry.
  • Mentored new teachers in the department, sharing best practices and strategies for effective teaching in the performing arts.
  • Enhanced student performance by employing differentiated instruction techniques tailored to individual learning styles.
  • Established a safe and inclusive classroom environment, promoting respect and open communication among students.
  • Assessed student progress through formative and summative evaluations, adjusting instructional methods as needed to address gaps in understanding.
  • Developed strong relationships with parents to support student growth and progress, regularly updating them on their child''s achievements.
  • Introduced improvisational exercises to hone students'' quick thinking skills while simultaneously building their confidence on stage.
  • Boosted students'' creative expression through engaging and innovative theater exercises and activities.
  • Implemented effective classroom management techniques to provide safe, calm learning environment.
  • Planned lessons to reflect group and individual student needs utilizing creative instruction.
  • Encouraged students to perform well and learn from failure.
  • Exposed students to diverse content to build perspective in drama pedagogy.
  • Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
  • Facilitated learning with aids, technology and equipment to stimulate higher-level thinking.
  • Evaluated student assignments and projects with corrective comments to guide future growth.
  • Enhanced academic programs with innovative methodologies and collaboration.
  • Produced Number theatrical performances each year streamlining technical elements.
  • Managed Thespian society operations with elected students to promote individual thought and creativity.
  • Fostered love for art and learning to inspire students to pursue passions and interests.
  • Incorporated student interests and experiences to make learning relevant and meaningful.
  • Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
  • Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
  • Communicated with parents to maintain regular communication about student progress and any concerns.
  • Supervised students during rehearsals to provide direction to students during practice sessions.
  • Planned and delivered lessons to teach classes in arts to engage and educate students.
  • Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
  • Evaluated and graded students' class work, performances, projects, assignments and papers.
  • Attended concerts and performances to support students and arts community.
  • Scheduled shows and performances in accordance with school calendar.
  • Provided extra help and support to offer additional support to struggling students and encourage success in art subjects.
  • Assessed student learning to evaluate student learning and progress through tests, performances and portfolios.
  • Gathered display materials and distributed programs for shows and performances.
  • Collaborated with community arts organizations to bring real-world experiences into classrooms and provide students with opportunities for learning and growth.
  • Held afterschool meetings and rehearsals in preparation for shows.

Education

Escuela De Instructores De Arte
Cuba

Peofesional from Instructora De Arte De Teatro
10.2004

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance

Timeline

Mesera

José
05.2024 - Current

Asociada De Ventas

Tienda China Izasaga
02.2024 - 05.2024

Profesora De Teatro

Casa De Cultura
09.2004 - 12.2023

Escuela De Instructores De Arte

Peofesional from Instructora De Arte De Teatro

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Odalys Pupo Andino