ODALYS SANCHEZ
Phoenix,AZ
Summary
Looking to obtain an opportunity where my communication skills and accommodating personality can best serve patients, customers, people, and community reliable and professional great service. Very outgoing and friendly person who delivers customer service and administrative excellence in all facets of clerical support and public interaction. Professional and knowledgeable person. 4 years experience of managing, good reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills, and good with numbers.
Overview
7
7
years of professional experience
Work History
Dispatcher/Security Officer
Allied Universal Security Services
07.2023 - 03.2024
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Provided customers with information on products and services.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Tracked and monitored vehicle performance and maintenance.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
Security Guard Officer
Innovative Advantage Security
05.2022 - 03.2024
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Supervisor Security Officer
Galaxy Security Inc
02.2022 - 06.2023
- Disciplined and observant security officer with over a year of experience in ensuring a safe, comfortable experience for clients, able to communicate professionally and positively with associates and travelers of diverse backgrounds and needs
- Supervised facilities, private schools, stores, plazas, etc
- Managed and supervised festivals, fairs, events, private parties with celebrities, etc
- Escorted clients around and helped transport to ports of Long Beach and Los Angeles
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Manager
Azusas Finest Dispensary
01.2020 - 05.2022
- Inventory on product
- Audits on the daily basis (Morning/Night)
- Updated all Social Media (Snapchat, Instagram, Telegram, WhatsApp)
- Money drops certain hours of the day
- Restock shelves with product and organized made it look presentable
- Interacted with patients on daily basis, listened to what they were looking for
- Recommended products and out sell products
- Managed breaks/lunches
- Update call log with patients numbers
- Greeted patients with great customer service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Retail Sales Associate
Old Navy
10.2021 - 01.2022
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Lead Cashier/Ice-Cream Scooper/Floor Manager
La Michoacana Nieve y Aguas
07.2019 - 01.2020
- Counted my register on the daily
- Organized products out on the floor
- Interacted with customers daily
- Customer service was done daily
- Managed co-workers breaks and chores through out the day
- Cooked the products for the day
- Washed dishes and used different utensils on a daily
- Greet people and accommodate and satisfy their cravings with the toppings on ice cream
- Opened and closed the business almost everyday
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
- Carried out cash and card transactions quickly and thoughtfully.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Offered samples of new ice cream flavors to customers.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Greeted incoming customers and provided reliable, friendly customer service.
- Collaborated with management to develop marketing and promotional activities.
- Developed and implemented new flavor ideas to add variety to product offering.
Warehouse Associate
Stealth Aerospace
05.2018 - 12.2018
- Reduced order processing time through effective organization and prioritization of tasks.
- Improved warehouse efficiency by streamlining inventory management processes.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Ice Cream Scooper
La Michoacána - The Ice Cream Shop
06.2018 - 07.2018
- Organized take-out orders
- Collaborated with co-workers
- Provided quick, friendly, and effective customer service
- Washed dishes and all utensils in the back room needed for the front of the shop
- Served food beverages and desserts to customers
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Upsold waffle cones and soft pretzels to boost customer purchases.
- Processed sales transactions for cash, debit, and credit purchases.
- Notified supervisor and peers of low product inventory and customer complaints.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Receptionist/ Front Desk
The Doctor's Medical Evaluation
01.2018 - 05.2018
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Assisting Doctor’s
- Answering high volume of calls & scheduling patients appointment
- Assist patients to exit vehicle and on a wheelchair
- Processing patients
- Handling office computer/technology needs
- Maintaining office cleanliness and tidiness
- Keep updated records and files
- File/Scan
- Monitored premises security, screened visitors, updated logs and issued passes
- Corresponded with clients through email, telephone, or postal mail
- Greeted customers and visitors in-person and via telephone calls
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Followed up my Customer service care with each of our patients making sure their experience with company was the best resulting in all patients to return and also referred more patients
- Monitored doctor’s appointments
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Phone Banker
South Gate City Council
11.2016 - 05.2017
- Maintained friendly and professional customer interactions
- Led and educated team on customer relationship management techniques
- Responded to customer requests via telephone and email.
- Maintained friendly and professional customer interactions.
Canvassing Team Leader
South Gate City Council
12.2016 - 04.2017
- Customer-service oriented
- Business operations
- Organization skills
- Customer service
- Verbal and written communication
- Multitasking strengths
- Telephone skills
- Customer and client relations
- Time management
- Security awareness
- Multi-line telephone systems
- Bilingual (Spanish/English)
- Fast Learner
- Managing skills, Copied, logged and scanned supporting documentation
- Researched and updated all required materials needed for firm and partners
- Responded to customer questions and objections to address concerns and build rapport.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Discussed customer feedback with management to optimize customer experience.
- Gathered information about customer needs and preferences to tailor offerings and improve customer satisfaction.
- Followed up with customers to verify satisfaction with products and services.
- Organized and attended events to promote products and services to potential customers.
Education
Associate of Arts - Psychology
California State University, Los Angeles
Los Angeles High School Graduate -
International Studies Learning Center (Legacy Complex High)
South Gate06.2017
Skills
- Fast Learner
- Adaptable and Flexible
- Complex Problem-Solving
- Community Events
- Safety and Security
- Bilingual
- Problem Solver
- Good with numbers
- Polite
- Great Customer Service
- Fast Pace
- Time Management
Timeline
Dispatcher/Security Officer
Allied Universal Security Services
07.2023 - 03.2024
Security Guard Officer
Innovative Advantage Security
05.2022 - 03.2024
Supervisor Security Officer
Galaxy Security Inc
02.2022 - 06.2023
Retail Sales Associate
Old Navy
10.2021 - 01.2022
Manager
Azusas Finest Dispensary
01.2020 - 05.2022
Lead Cashier/Ice-Cream Scooper/Floor Manager
La Michoacana Nieve y Aguas
07.2019 - 01.2020
Ice Cream Scooper
La Michoacána - The Ice Cream Shop
06.2018 - 07.2018
Warehouse Associate
Stealth Aerospace
05.2018 - 12.2018
Receptionist/ Front Desk
The Doctor's Medical Evaluation
01.2018 - 05.2018
Canvassing Team Leader
South Gate City Council
12.2016 - 04.2017
Phone Banker
South Gate City Council
11.2016 - 05.2017
Associate of Arts - Psychology
California State University, Los Angeles
High School Graduate -
International Studies Learning Center (Legacy Complex High)
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