Odalys Trejo Arteaga
Spartanburg,SC
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Center Representative
TD Bank
02.2025 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
- Streamlined processes for faster issue resolution, contributing to overall contact center efficiency.
- Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Teller Operations Coordinator
First Horizon Bank
02.2018 - 02.2025
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Bookkeeper
Ingles Markets Inc
07.2016 - 05.2018
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Education
DORMAN HIGH SCHOOL
Roebuck, SC06-2017
Skills
- Leadership skills
- Time management
- Teamwork
- Workload management
- Problem-solving skills
- Complaint resolution
- Maintaining files
- Administrative skills
- High social awareness
- Conflict management
- Training support
Certification
- ABA UNIVERSAL BANKER CERTIFICATE, FIRST HORIZON BANK - JULY 2024
Timeline
Contact Center Representative
TD Bank
02.2025 - Current
Teller Operations Coordinator
First Horizon Bank
02.2018 - 02.2025
Bookkeeper
Ingles Markets Inc
07.2016 - 05.2018
DORMAN HIGH SCHOOL