Odalys M. Romero
Laredo
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist/Legal Intake Specialist
Law Office of Yohana Saucedo
02.2025 - Current
- Greeted visitors and provided information on services and facilities.
- Managed incoming calls, directing them to appropriate departments efficiently.
- Scheduled appointments and maintained organized calendar for office operations.
- Assisted in maintaining cleanliness and organization of reception area.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Conducted follow-up calls to ensure resolution of customer issues and gather feedback for improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Receptionist/Patient Referral Coordinator
Dr. David Cruz
03.2021 - 04.2024
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and maintained organized calendar for office staff.
- Managed bilingual communication with customers to address inquiries effectively.
- Efficiently managed time-sensitive tasks such as medication refills or filling out necessary forms for completion.
- Conducted insurance verification processes for patient eligibility and benefits confirmation.
Receptionist
Pacifico Therapy
08.2018 - 03.2020
- Managed front desk operations, ensuring smooth visitor check-in and efficient communication channels.
- Coordinated appointment scheduling for multiple departments, enhancing workflow efficiency and resource allocation.
- Maintained accurate records of calls and messages, facilitating effective information sharing among staff members.
- Implemented customer service protocols, improving visitor experience and fostering positive relationships with clients.
Education
High School Diploma -
North Park High School
Baldwin Park, CA06-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Fluent bilingualism
Certification
- Certified CPR, - Feb 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Legal Intake Specialist
Law Office of Yohana Saucedo
02.2025 - Current
Receptionist/Patient Referral Coordinator
Dr. David Cruz
03.2021 - 04.2024
Receptionist
Pacifico Therapy
08.2018 - 03.2020
High School Diploma -
North Park High School