Experienced Operations Manager and facilities with over 10 years of expertise in sourcing, procurement, and supplier management practices, with a proven track record at Amazon. Proven ability to develop and lead supplier performance programs, manage key performance indicators and drive cost savings through strategic supplier partnerships. Adept in strategic planning and process improvement. Excelled in cost reduction, leading to a 30% savings in annual operations. Skilled in contract management and fostering team development, consistently enhancing efficiency and driving revenue growth.
• Develop and lead supplier performance programs, aligning with organizational strategies to enhance efficiency and effectiveness.
• Manage and report on KPIs, providing analytics and insights to suppliers, stakeholders and cross-functional partners.
• Implement supplier segmentation strategies to optimize supplier management.
• Oversee contract governance and direct management of strategic national suppliers.
• Collaborate with tax, legal, and other company functions to manage the contract pipeline.
• Partner with sourcing to prioritize the sourcing calendar and drive cost savings initiatives.
• Lead the supplier services management team to ensure process improvements and risk
reduction through the Correction of Errors (COEs) process.
• Address substantial supplier performance issues by managing the Corrective Action Plan
(CAP) program.
• Expertise in operations, systems implementation, compliance, project management and driving process improvements.
• Lead a team of managers for large-scale operations, remote assignments, influencing responsibility, people management, and focusing on team development.
• Conduct new program initiative readiness assessments and establish goals and success indicators to ensure successful feature implementation in partnership with the global team.
• Business analysis and process optimization.
• P&L Management, budgeting, and forecasting.
• Manage 3PL parties to ensure that the company’s goals and strategies are met.
• Optimize outbound operations to streamline on-time network by coordinating schedules
and times with 3PL to reduce cost and increase performance.
• Expedite resolutions of shipping errors and packaging mistakes.
• Staff management.
• Manage relationships with 30+ vendors, planning procurement of key components and supervising distribution and logistics with 3PL partners.
• Cost accounting and budget management.
• Exercise management skills necessary to coordinate with facilities and other leaders across multiple sites, employing both strategic vision and tactical skills to support resource planning and budget management.
• Lead and/or participate in continuous improvement initiatives, focused on enhancing business planning and practices at the local facilities and enterprise levels.
• Support the Senior Director in reviewing financial statements to determine if projects will generate adequate revenue to cover expenses.
• Approve and ensure the accuracy of all Accounts Payable invoices related to office operations, building maintenance, and capital expenditures in accordance with the established budget.
• Process improvement and implementation. Create scopes of work and manage contractors to carry out studies such as feasibility studies, master planning studies and utility studies for specific locations.
• P&L Management, budgeting, and forecasting. Utilize financial modeling and other skills to support business case analyses in support of facilities labor planning, real estate investment, and enterprise-level contracting strategy.
• Contract management, negotiation, proposal, review, and execution.
• Manage self-performed and 3PC labor force to meet client’s expectations while
optimizing performance, mitigating costs, and increasing profit margins.
• Monitor financial and sales reports to troubleshoot budgets, forecasts, and performance evaluations for a $20M operating budget.
• Lead team training and provide observational feedback to ensure company compliance with EPA, OSHA, DOT, FDA, and FSIS laws/regulations, preventing costly shutdowns
resulting from audits.
• Develop safety programs and staff training exercises, substantially reducing injuries and auto accidents.
• Develop and implement logistics strategies to ensure efficient and cost-effective operations.
• Monitor and analyze logistics performance metrics to identify areas of improvement.
• Manage the daily operations of the logistics team, including scheduling, resource allocation, and performance management.
• Oversee the selection and management of third-party logistics providers.
• Develop and maintain relationships with suppliers, customers, and other stakeholders.
• Monitor and manage inventory levels, ensuring accuracy and timeliness.
• Develop and implement processes and procedures to ensure compliance with regulatory requirements.
• Negotiate and manage contracts with suppliers and customers.
• Analyze and report on logistics costs and performance.
• Develop and implement strategies to reduce logistics costs.
• Identify and implement process improvements to increase efficiency and reduce costs.
• Reduced costs, increased sales, and optimized logistics to meet and exceed goals for company growth.
• Monitor employee workflow for inefficiencies and implemented improved procedures to reduce time-on-task and save money.
• Managed relationship with Third-Party Logistics (3PL) Providers to provide support for on-time network and uplifted service contracts within the end-to-end network.
• Spearheaded cross-functional projects to onboard two distribution centers to an
outsourcing model with 3PL.
• Developed and expanded the global reach of the forward-stocking location network.
• Exceeded company objectives with cost reduction initiatives that saved over 30% on annual operations budget, including freight spend and distribution cost.
• Worked directly with internal departments to consolidate multiple logistics providers to achieve more efficient operations, inventory utilization/visibility, and cost reductions.
• Motivated teams using KPI metrics to monitor, track, and improve operational service levels.
• Coached, mentored, and trained rising company leaders, helping them to outperform their peers and receive promotions to internal leadership roles.
• Promoted charitable giving through United Way Crowdfunding and Jason Taylor Foundation campaigns, raising funds and awareness for corporate charity partners.
Cost Reduction
Training & Development
Contract Management
Fundraising
Safety Compliance
Process Improvement
Financial Management
Inventory Control
Operations Management
Business Development
Sales, Revenue Growth
P&L Analysis
Process Optimization
Budgeting & Forecasting
EBITA Performance
Cost Control
Project Management
Strategic Planning