Summary
Overview
Work History
Education
Skills
Timeline
Generic

O’Danrick F. Owens Jr

Memphis ,TN

Summary

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Licensed Pharmacist Technician

CVS Pharmacy
12.2023 - Current
  • Supports pharmacological services by stocking, assembling, and distributing medications
  • Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
  • Protects patients and employees by adhering to infection-control policies and protocols
  • Organizes medications for pharmacists to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies
  • Maintains records by recording and filing physicians’ orders and prescriptions
  • Generates revenues by calculating, recording, and issuing charges
  • Ensures medication availability by delivering medications to patients and departments
  • Prepares reports by collecting and summarizing information
  • Contributes to team effort by accomplishing related results as needed
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.

Licensed Pharmacist Technician

CVS Specialty
09.2022 - 12.2023
  • Answer patient questions with compassion and expertise
  • Supports pharmacological services by stocking, assembling, and distributing medications
  • Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
  • Protects patients and employees by adhering to infection-control policies and protocols
  • Organizes medications for pharmacists to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies
  • Maintains records by recording and filing physicians’ orders and prescriptions
  • Generates revenues by calculating, recording, and issuing charges
  • Ensures medication availability by delivering medications to patients and departments
  • Prepares reports by collecting and summarizing information
  • Contributes to team effort by accomplishing related results as needed
  • Deliver clinical excellence with each patient encounter
  • Provide high-quality, personalized care and support
  • Build one-on-one relationships with patients while ensuring the accurate delivery of pharmaceutical care services, which include drug therapy monitoring, patient education, drug information

Tier 3 HR Coordinator Human Resources

Amazon
01.2020 - 08.2022
  • Respond to internal and external HR related inquiries or requests and provide assistance
  • Redirect HR related calls or distribute correspondence to the appropriate person of the team
  • Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met
  • Liaise with other departments or functions (payroll, benefits etc.)
  • Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc
  • Assist supervisors in performance management procedures
  • Schedule meetings, interviews, HR events etc
  • And maintain the team’s agenda
  • Coordinate training sessions and seminars
  • Perform orientations, onboarding and update records with new hires
  • Produce and submit reports on general HR activity
  • Assist in ad-hoc HR projects, like collection of employee feedback
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Customer Service Remote

United Health Care
03.2018 - 05.2020
  • Offering health care coverage and benefits through United HealthCare, technology, and data-enabled care delivery through Optum
  • General Data Entry admissions
  • Support customers by providing helpful information, answering questions, and responding to complaints
  • Manages worker's compensation and disability claims, similar to an insurance adjuster
  • To receive and handle inbound telephone inquiries in accordance with Client and Regulatory requirements
  • Track and monitor issues ensuring a timely resolution, and performing monthly quality and technical audits
  • Provide easily understood answers adapted to all customers’ situation
  • Alert Shift Leads and/or Manager when there is an absence of information
  • Communicate effectively with customers while thoroughly documenting conversations, exchanges, or sessions into ticketing systems
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Troubleshoot users’ issues using available resources
  • Communicate technical issues and resolutions to clients, coworkers, and leadership
  • Learn about new services to assist customers as effectively as possible
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

BBA - Psychology

The University of Memphis
Memphis, TN
05-2026

Associates - Nursing

Southwest Community College
Memphis
01.2021

Skills

  • Medication dispensing
  • Prescription verification
  • Immunization administration
  • Complaint resolution
  • Employee retention
  • Networking and relationship building

Timeline

Licensed Pharmacist Technician

CVS Pharmacy
12.2023 - Current

Licensed Pharmacist Technician

CVS Specialty
09.2022 - 12.2023

Tier 3 HR Coordinator Human Resources

Amazon
01.2020 - 08.2022

Customer Service Remote

United Health Care
03.2018 - 05.2020

BBA - Psychology

The University of Memphis

Associates - Nursing

Southwest Community College

Similar Profiles

CREATE PROFILE
O’Danrick F. Owens Jr