Odarie Berry
Summary
Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication and organizational skills as a sales representative.
Overview
12
12
years of professional experience
Work History
Technician
AT&T
Pompano Beach, FL
03.2015
Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers.
Technician
Comcast
Pompano Beach, FL
04.2007 - 09.2014
Trained new employees and explained protocols clearly and efficiently. Displayed courtesy and strong interpersonal skills with all customer interactions. Daily task is to install and repair all services; includes tv services, broadband and VOIP for both businesses and residential customers. Most of my daily task entails more hands on approach, but communication and providing excellent customer services was also an important part.
Technicial Support
TAG/Teleperformance
North Lauderdale, FL
05.2005 - 11.2016
Provided base level IT support to company personnel. On a daily basis processed an average of 80 inbound and outbound technical support calls.
Education
Information Technology
AIU
Associate of Applied Science - Electronics Engineering
ATI
2004
Skills
- Exceptional telephone etiquette
- Vast technical knowledge
- Troubleshooting proficiency
- Windows XP/Vista
- LAN aptitude
- Coursework includes Computer Programming
- Windows XP/Vista
- Network Certified
Accomplishments
Multiple technical awards for work performance.
Timeline
Technician
AT&T
03.2015
Technician
Comcast
04.2007 - 09.2014
Technicial Support
TAG/Teleperformance
05.2005 - 11.2016
Information Technology
AIU
Associate of Applied Science - Electronics Engineering
ATI
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