O'Darrius Smith
North Lauderdale,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
I.T. Network Technician
I.T.G. Communications
Hendersonville, TN
08.2021 - Current
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Provided technical support to clients via phone, email, and remote access.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Monitored IT use to maintain compliance with established processes, policies, and guidelines.
Project Service Technician
Atlantic Broadband
Miami Beach, FL
01.2019 - 07.2021
- Performed field technical work and servicing customer problems; trouble shooting, repair and maintenance of the phone, cable and television system
- Worked to ensure successful project execution according to established objectives, timelines, and costs.
- Installed, tested and maintained fiber optic cables in both aerial and underground environments.
- Programmed various types of network hardware such as switches, routers.
- Assembled components into complete systems following blueprints or other instructions.
Field Service Technician
One Dot Systems
Hollywood, FL
08.2017 - 11.2018
- Set up and installed network cabling infrastructure.
- Read and understood network printouts to locate facility equipment.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Configured, monitored and maintained network hardware, software and communication links.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Residential Technician
AT&T
Miami Gardens, FL
02.2014 - 06.2017
- Identified and resolved problems by performing troubleshooting to address client service requests.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Monitored network performance metrics such as latency, jitter and packet loss in order to identify potential problems with the system.
- Monitored physical cable and wire equipment for telecommunications devices to repair power supply, fiber optic and wire distribution systems or accompanying cabinets.
- Conducted periodic tests on cabling infrastructure using specialized test equipment such as time domain reflectometers or optical loss testers.
Education
Urban Construction Crafts Academy
Miami, FL12-2013
Communications - Media Production (Radio/TV/Film)/ & P.R.
Edward Waters College
Jacksonville, FL11-2012
Information Technology Project Management
Rochester Community And Technical College
Rochester, MN07-2010
Skills
- Troubleshooting and Diagnosis
- Mechanical Abilities
- Punctual and Reliable
- Documentation and Reporting
- Problem and Issue Resolution
- Attention to Detail
- Cable Management
- Computer Networking
- LAN/WAN
- DHCP/DNS Ethernet and Firewall Proficient
- Flexible and Adaptable
- Windows XP/Vista
- Linux Programming and Administration
- MS Office,Excel,etc Proficiency
- Hardware and Software Configuration
- Hand and Power Tool Operation
References
- Tasha Willis, Home Depot, tasharamw@gmail.com, 786-797-2565
- Robert Clark, Greater Miami Service Corps, rclark@gmscmiami.com, 305-638-4672
- Taj Jones, One Dot Systems, jonestaj25@gmail.com, 786-867-5564
Timeline
I.T. Network Technician
I.T.G. Communications
08.2021 - Current
Project Service Technician
Atlantic Broadband
01.2019 - 07.2021
Field Service Technician
One Dot Systems
08.2017 - 11.2018
Residential Technician
AT&T
02.2014 - 06.2017
Urban Construction Crafts Academy
Communications - Media Production (Radio/TV/Film)/ & P.R.
Edward Waters College
Information Technology Project Management
Rochester Community And Technical College
Similar Profiles
Joseph OuelletteJoseph Ouellette
Assistant Project Manager at I.T.G.Assistant Project Manager at I.T.G.
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications