Odave Scott
Dallas,TX
Summary
Dedicated worker with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
I’m diligent, with solid background in sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Clay Cooley Chevrolet
2025 - Current
Med Aide
Grand Brook Memory Care
2024 - 2025
- Assisted medical staff with patient care, ensuring comfort and safety during procedures.
- Maintained accurate patient records using electronic health record systems to enhance data accessibility.
- Monitored vital signs and reported changes to nursing staff, facilitating timely interventions.
- Developed and maintained positive relationships with patients, enhancing their overall experience in care settings.
- Demonstrated exceptional organizational skills by coordinating multiple patient appointments and facilitating necessary followups.
House Manager
DFW Veranda
2022 - 2024
- Coordinated daily operations to ensure smooth household management and functionality.
- Developed and implemented efficient scheduling systems for staff and service providers.
- Oversaw maintenance and repair tasks, ensuring timely completion and quality standards.
- Managed budgets for household expenses, optimizing resource allocation effectively.
- Trained and mentored new staff on operational procedures and best practices.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Dispatch Officer
Massy Distribution Jamaica
06.2019 - 10.2021
- Investigated and resolved customer and vendor issues to retain business.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Relayed work orders, messages or information using telephones.
- Prep orders overnight for morning deliveries.
- Assign orders to trucks/vans/bike depending on maximum weight (kg), parishes, delivery time.
- Ensure all invoices are completed within a given time-line, signed and stamped by dispatching attendant and warehouse Manager/Supervisor.
- Developed effective strategies for responding efficiently during large-scale emergencies.
- Recorded and maintained files or records of customer requests, work or services performed.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Prepared daily work and run schedules.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Ensured that all necessary information was provided prior to dispatching units or personnel.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Provided guidance and advice to staff members regarding proper dispatch procedures.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Resolved customer complaints in a professional manner while adhering to established protocols.
- Identified areas where improvements could be made within the dispatch process.
Stock Controller
Massy Distribution
05.2016 - 06.2019
- Verified invoices against purchase orders to ensure accuracy of deliveries received from suppliers.
- Developed effective relationships with suppliers to ensure timely delivery of goods.
- Kept detailed records of previous purchases and standard prices for items.
- Ensured all goods were stored safely and securely according to Health and Safety regulations.
- Counted inventory with daily cycles and periodic full-scale audits.
- Filled out paperwork and filed documents for new stock orders and damage claims.
- Replenished items to maintain stock availability.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Managed returns process with customers, ensuring all relevant documentation was completed accurately.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Investigated discrepancies between physical count and computer system data.
- Assisted with the preparation of annual inventories and periodic audits.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Monitored stock levels to ensure adequate supply for production needs.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Picker/Warehouse Packer
MRD Inventory Management Ltd
07.2011 - 05.2016
- Selected products and items from shelves and pallets for customer orders.
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Assisted in loading and unloading containers from overseas shipments into warehouse storage areas.
- Placed products on conveyors for final wrapping and shipment.
- Read orders to verify attributes and quantities of merchandise.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Operated forklift and pallet jack to transport heavy loads.
- Verified accuracy of items picked, packed and shipped to customers.
Education
High School Diploma -
Black River High School
Black River, Saint Elizabeth, Jamaica07-2008
Skills
- Database Management
- Driver Communication
- Customer Relations
- Dispatch Coordination
- Route Navigation
- Delivery Procedures
- Coordinating Urgent Deliveries
- Dispatching Procedures
- Customer service
- Time management
- Listening skills
- Excellent people skills
- Relationship building
- Stocking and receiving
Timeline
Dispatch Officer
Massy Distribution Jamaica
06.2019 - 10.2021
Stock Controller
Massy Distribution
05.2016 - 06.2019
Picker/Warehouse Packer
MRD Inventory Management Ltd
07.2011 - 05.2016
High School Diploma -
Black River High School
Sales Associate
Clay Cooley Chevrolet
2025 - Current
Med Aide
Grand Brook Memory Care
2024 - 2025
House Manager
DFW Veranda
2022 - 2024