O.Dawn Rue
Westland
Summary
Compassionate Administrative Professional with 5+ years of experience in funeral home operations, specializing in meticulous record-keeping and high-touch family support and guest service representative with over 20 years of service and support experience.
Overview
2019
2019
years of professional experience
Work History
Administrative Assistant
SCI/Palm Eastern Mortuary and Cemetery
01.2018 - 01.2019
- Greet and receive client families and visitors, maintaining a friendly empathetic attitude and offering assistance and guidance as needed.
- Answer telephone courteously and in a polite manner with goal to meet or exceed internal customer relations; Maintain daily facility schedule.
- Receive payments and issue receipts; accurately prepare bank deposits and reconciliations.
- Working knowledge of standard office equipment including multi-line phone system, computers, copiers, printers, mailing postage and fax machines.
Agent Services Specialist
First Financial Security, Inc.
01.2013 - 01.2017
- Work internally with Departments, and externally with carriers and agents to promptly respond to all licensing and contracting inquiries.
- Provide unlicensed associates with the necessary information required to obtain their licenses.
- Review submitted contracting requests by agents to ensure they meet current company standards.
- Maintain knowledge on assigned states licensing requirements and processes to meet current company standards.
- Provide a variety of administrative support to other departments to include: updating records, creating and maintaining reports, and assisting with other special projects as assigned by Manager.
- Delivered world-class customer service to internal and external customers.
Family Service Counselor
SCI Thomas and Jones Funeral Home
2010 - 2013
- Coordinated paperwork and required records to meet all business and legal requirements.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Supported families on day of interment to resolve any problems and answer questions.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Generated leads and growing location pre-need sales for funeral and cemetery services.
Education
High School Diploma -
Detroit Central High School
Detroit, MILife Insurance License - undefined
Nevada Insurance School
Las Vegas, NVSkills
- Communicates effectively verbally, written and inter-personally
- Great communication with co-workers, managers and provide excellent customer service
- Ability to meet goals and deadlines in a fast-paced, high volume environment
- Computer (Excel, Microsoft Word, Excel and Microsoft Outlook)
- Independent worker that doesn’t require constant supervision, while also a strong team player
- Flexible work schedule; available all days and shifts
- Acute attention to detail with emphasis on innovation and creativity
Timeline
Administrative Assistant
SCI/Palm Eastern Mortuary and Cemetery
01.2018 - 01.2019
Agent Services Specialist
First Financial Security, Inc.
01.2013 - 01.2017
Life Insurance License - undefined
Nevada Insurance School
Family Service Counselor
SCI Thomas and Jones Funeral Home
2010 - 2013
High School Diploma -
Detroit Central High School