Oday Sabri
Sales Manager/ F&I
Raleigh,NC
Summary
Dynamic Sales Manager with a proven track record at Triangle Automart INC, consistently exceeding sales goals through effective selling techniques and strong team leadership. Skilled in performance evaluation and order management, I fostered client relationships that boosted customer satisfaction and drove revenue growth, demonstrating both analytical and interpersonal strengths.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales Manager
Triangle Automart INC
09.2024 - Current
- Implemented regular staff training sessions on new technology features in cars as well as advanced selling techniques for continuous professional development.
- Established strong partnerships with local businesses for cross-promotion opportunities that generated additional leads.
- Adapted sales approach during economic downturns by offering flexible financing options and focusing on budget-friendly vehicles, maintaining consistent revenue streams.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Analyzed market trends to adjust inventory levels, ensuring a diverse selection of vehicles for potential buyers.
- Conducted regular evaluations of sales team performance, identifying areas for improvement and providing constructive feedback.
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
- Exceeded monthly sales targets consistently by utilizing persuasive sales techniques and building rapport with potential buyers.
- Optimized dealership''s online presence by updating website content regularly, ensuring accurate vehicle listings with attractive photos and descriptions.
- Improved overall customer buying experience to safeguard dealership revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Developed and maintained relationships with customers, lenders and other third parties.
Sales Manager
Capital Group
04.2023 - 09.2024
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Conducted regular staff training sessions on F&I product offerings, enhancing their ability to educate customers effectively.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Created comprehensive dealer incentive programs that ensured optimal alignment of interests between the dealer and the finance company.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
Used Vehicle Sales Manager
Anderson Automotive Group Raleigh
04.2019 - 04.2023
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Improved the overall buying experience for each client by offering attentive support.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated with other department managers to ensure seamless operations across all aspects of the dealership''s business functions.
Sales Manager
Charter Spectrum
07.2016 - 04.2019
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Analyzed sales data to set quotas and assess potential areas of growth.
Sales Consultant Representative
Sprint/ T-mobile
09.2014 - 07.2016
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor's Degree - Accounting And Business Management
09.2010 - 08.2014
Skills
Goals and performance
Sales team assistance
Order management
Scheduling
Product and service sales
Operations
Meeting quotas
Sales expertise
Effective selling techniques
Performance evaluation
Timeline
Sales Manager - Triangle Automart INC
09.2024 - Current
Sales Manager - Capital Group
04.2023 - 09.2024
Used Vehicle Sales Manager - Anderson Automotive Group Raleigh
04.2019 - 04.2023
Sales Manager - Charter Spectrum
07.2016 - 04.2019
Sales Consultant Representative - Sprint/ T-mobile
09.2014 - 07.2016
AAU - Bachelor's Degree, Accounting And Business Management
09.2010 - 08.2014
Languages
English
Arabic