Odean Lee
Framingham,MA
Summary
As the Owner/Operator of Ideal Air HVAC, I leveraged my expertise in operations management and exceptional leadership to enhance customer satisfaction and drive business growth. My strategic planning and effective team training significantly improved efficiency and profitability, demonstrating a strong work ethic and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Ideal Air HVAC
08.2016 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Assisted in recruiting, hiring and training of team members.
- Trained and motivated employees to perform daily business functions.
Education
Certification - HVAC
Kaplan Career Institute
Charlestown, MA10.2012
Diploma -
Thomas Jefferson
Brooklyn, NY06.2000
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Sales negotiation
- Staffing
- Strategic Planning
- Payroll Processing
- Relationship Management
- Financial Analysis
- Operational Reporting
- Budget Development
- Marketing Strategy Development
- Performance Analysis
- Financial Planning
- Marketing expertise
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Equipment Operation
- Mechanical Knowledge
- Vehicle inspections
- Accurate record keeping
- Safe Driving
- GPS and route planning
- Customer Service
- Delegating Work
- Relationship Building
- Effective leader
- Teamwork and Collaboration
- Customer Retention
- Staff training/development
- Scheduling
- Business Growth Initiatives
- Quality Assurance
- Financial Management
- Business Management
- Team Leadership
- Employee Scheduling
- Employee Motivation
- Hiring and Onboarding
- Process Improvements
- Goal Setting
- Performance Evaluations
- Business Leadership
- Budget Control
- Marketing Strategies
- Staff hiring
Timeline
Owner/Operator
Ideal Air HVAC
08.2016 - Current
Certification - HVAC
Kaplan Career Institute
Diploma -
Thomas Jefferson
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