Summary
Overview
Work History
Education
Skills
Communication
Certification
Timeline
Generic

Odeisha Reaves

Angier,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Knowledgeable medication aide with hands-on experience administering medications and providing compassionate patient care. Successfully supported healthcare teams by ensuring accurate medication distribution and maintaining detailed documentation. Demonstrated effective communication and problem-solving skills in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medication Aide

Spring Arbor Assisted Living
03.2022 - Current
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.

Warehouse Worker

Amazon
01.2019 - 03.2022
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 45 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Customer Service Lead

Humana
03.2019 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered over 200 calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Analytics Consultant

ACS Xerox
02.2016 - 12.2019
  • Implemented advanced analytics models for optimizing marketing campaigns and increasing ROI.
  • Partnered with sales leadership to design incentive plans that drove consistent growth while maintaining company profitability goals.
  • Enhanced customer segmentation strategies by integrating advanced machine learning techniques.
  • Reviewed current analytics implementations and provided recommendations for realignment to customer KPIs or technical best practices.
  • Mentored junior analysts in developing their technical skills and industry knowledge, fostering a culture of continuous learning and growth.
  • Provided analytics domain expertise, consultation and troubleshooting internally and for customers.
  • Developed customer lifetime value models that informed marketing investments for higher long-term profitability.

Education

High School Diploma -

Clayton High School
Clayton, NC
01.2013

Johnston Community College
Smithfield, NC
01.2018

Skills

  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Microsoft Excel
  • Glucose monitoring
  • Problem-solving
  • Insulin injection administration
  • Emergency care
  • Certified medication aide
  • Medication schedule adherence
  • Personal hygiene assistance
  • Vital signs monitoring
  • HIPAA compliance
  • Infection control
  • Administering medications
  • HIPAA compliance certification
  • Glucose testing

Communication

[You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others.]

Certification

  • CMT - Certified Medication Technician

Timeline

Medication Aide

Spring Arbor Assisted Living
03.2022 - Current

Customer Service Lead

Humana
03.2019 - 09.2021

Warehouse Worker

Amazon
01.2019 - 03.2022

Analytics Consultant

ACS Xerox
02.2016 - 12.2019

High School Diploma -

Clayton High School

Johnston Community College

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