Odel Smith
Arvada,CO
Summary
With five years of experience as a Community Manager, I've come to understand the profound influence I can exert within the association and on the lives of its members. My dedication lies in cultivating unity among residents, fortifying the community's resilience, and transforming the image of homeowners' associations. This commitment is reflected in my exceptional customer service, robust administrative abilities, and inventive problem-solving skills.
Overview
7
7
years of professional experience
Work History
Community Association Manager
MSI HOA Management
2023.12 - 2025.08
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enforced compliance with community regulations and guidelines.
- Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Organized successful community events to foster a sense of unity among residents within various neighborhoods managed.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Kept properties in compliance with local, state, and federal regulations.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
Community Association Manager
Advance Hoa Management
2021.05 - 2023.05
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Conducted thorough research on new industry trends and best practices to enhance the overall management strategy for each association managed.
- Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
- Kept properties in compliance with local, state, and federal regulations.
Administrative Assistant/Assistant Community Manager
Haven Community Management
2018.11 - 2020.06
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Conducted research for project proposals, compiling information that supported winning bids.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Associate of Applied Science - Horticulture Operations And Management
Pueblo Community College
Pueblo, CO05.2017
Certification - Computer And Information Sciences
Pueblo Community College
Pueblo, CO03.2016
Skills
- Service contract negotiation
- Community operations
- Vendor relationship development
- Board of directors support
- Community guidelines enforcement
- Budget Planning
- Proposal Development
- Board Meeting Facilitation
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
Timeline
Community Association Manager
MSI HOA Management
2023.12 - 2025.08
Community Association Manager
Advance Hoa Management
2021.05 - 2023.05
Administrative Assistant/Assistant Community Manager
Haven Community Management
2018.11 - 2020.06
Associate of Applied Science - Horticulture Operations And Management
Pueblo Community College
Certification - Computer And Information Sciences
Pueblo Community College
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