Odelkys Martinez

Key Responsibilities:

• Leadership and Staff Management: Oversaw day-to-day operations, including hiring, training, and supervising staff to ensure compliance with clinical and operational standards. Fostered a collaborative team environment, promoting professional growth and accountability.
• Client Care Coordination: Collaborated with clinical teams to develop and implement individualized treatment plans. Ensured that client needs were met through timely admissions, discharge planning, and ongoing care management.
• Policy Implementation: Established and enforced policies, procedures, and regulatory compliance requirements. Ensured alignment with state and federal guidelines (e.g., HIPAA, Joint Commission standards).
• Crisis Management: Led crisis intervention strategies, supporting staff and clients in critical situations. Acted as the primary contact for incident reporting and managed on-call responsibilities to address urgent issues.
• Budgeting and Financial Oversight: Managed facility budget, overseeing expenses, payroll, and resource allocation to meet operational and financial goals.
• Quality Assurance: Conducted regular audits and inspections to ensure a safe, effective environment for staff and clients. Implemented corrective action plans for continuous improvement.
• Communication and Stakeholder Engagement: Maintained open communication with stakeholders, including families, clinicians, and community partners. Represented the center in meetings, conferences, and collaborative initiatives to enhance service quality.

• Took care of escalated customer concerns to increase satisfaction
• Made financial and logistics decisions in the best interest of the company
• Managed operations budgeting, accounts payable and accounts receivable and payroll
• Kept records for production, inventory, income, and expenses
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
• Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers
• Interviewed, trained, and supervised employees
• Calculated inventory levels, priced store products and generated credit memos for returned merchandise

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
• Documented behavioral incidents thoroughly to keep accurate records
• Developed and deepened relationships with fellow staff members to enhance team collaboration
• Executed appropriate risk-assessment and mitigation strategies
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
• Engaged clients in therapeutic groups to promote coping skills, education, and life skills
• Documented patient interactions in compliance with HIPAA requirements
• Provided excellent service to patients through personable communication
• Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family, or staff
• Accompanied patients to medical and counseling appointments
• Influenced patients' behavior with interaction, counseling, or instruction
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

• Performing duties that include but are not limited to, outpatient detox medication observation, transportation, UA observation and shift reporting
• Completing intake process that includes but not limited to, transportation, bag search, body search, documentation, and intake assessments
• Documented behavioral incidents to keep accurate records
• Documented patient behavior, interventions completed and patient response to interventions
• Completed patient reports daily and submitted them to management for evaluation
• Established and maintained professional working relationships with clients, staff and public
• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs
• Planned and implemented safe interventions consistent with treatment goals
• Educated clients on important life skills, housekeeping, and food preparation
• Completed daily client rounds and tracked client movements

• Hiring and training new employees for Detox and Residential facility
• Managing, mentoring, and coaching staff on standard operation protocols and procedure
• Reviewing and approval employee time and attendance, and PTO through ADP system
• Attending corporate meetings monthly
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
• Managed scheduling, training, and inventory control
• Recruited, hired, and trained crew members on application of projects, customer relations and customer service
• Built strong operational teams to meet process and production demands
• Implemented policies and standard operating procedures and managed quality, customer service and logistics
• Monitored staff performance and addressed issues
• Led team meetings and one-on-one coaching sessions to continuously improve performance
• Certified Food Manager
• Monthly PI reporting
• On-call 24/7 for any client and staffing issues
• Identifying inefficiencies and making recommendations for workflow improvements
• AMA/ACA blocking
• Overseeing UA protocols and procedures for all Detox and Residential clients
• Performing various office duties pertaining to the role of Manager
• Safety Risk Management
• Completing weekly employee schedule through Track smart
• Inventory control
• Managing Housekeeping staff