Odell Wright III
Dallas,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Cook II
DoubleTree Hotel
Irving, TX
01.2022 - Current
- Coordinate high-volume food preparation while maintaining strict quality, safety, and compliance standards.
- Deliver consistent service and met customer expectations in fast-paced environments.
- Strengthen multitasking, organization, and teamwork skills applicable to remote service roles.
- Collaborated with kitchen staff to develop new menu items that align with seasonal trends and customer preferences.
- Managed inventory levels, conducting regular stock checks to minimize food waste and ensure availability of ingredients.
- Coordinated with front-of-house teams to ensure smooth service flow and prompt customer satisfaction.
Warehouse Material Handler
Amazon
Dallas, TX
01.2021 - 01.2022
- Processed, tracked, and fulfilled customer orders while meeting strict delivery deadlines.
- Ensured accuracy in order handling and inventory management, reducing fulfillment errors.
- Maintained compliance with safety and company policies while achieving productivity goals.
- Executed inventory cycle counts to maintain accurate stock levels and minimize discrepancies.
- Operated material handling equipment to transport goods throughout the warehouse efficiently.
- Adhered to safety protocols while performing duties to minimize workplace accidents.
- Responded to changes in priorities and workloads with flexibility to meet operational demands.
- Executed packing and labeling of products to prepare them for shipment while ensuring accuracy.
Machine Operator
Henry Schein
Grapevine, TX
01.2018 - 01.2020
- Operated heavy equipment and managed logistics to ensure timely movement of goods.
- Collaborated with team members to meet production schedules and maintain workflow efficiency.
- Applied problem-solving skills to troubleshoot and resolve equipment issues quickly.
- Collaborated with team members to streamline processes and improve overall production efficiency.
- Inspect finished workpieces to ensure conformance with specifications.
- Comply with company policies regarding quality control procedures.
Call Center Agent
TeleVista
Irving, TX
01.2018 - 01.2019
- Handled 80+ inbound calls daily, assisting customers with billing, payment, and troubleshooting.
- Delivered empathetic, solution-focused service while adhering to compliance and quality metrics.
- Maintained accurate records of customer interactions using internal CRM systems
- Documented customer interactions accurately in the CRM system to ensure seamless follow-up and issue resolution.
- Utilized conflict resolution techniques to address and de-escalate challenging customer situations effectively.
- Provided detailed product information and troubleshooting support to empower customers in their decision-making.
- Maintained up-to-date knowledge of company policies and procedures to deliver accurate information to customers.
- Managed high-volume of inbound and outbound customer calls.
- Identified customer needs by asking probing questions and actively listening to responses.
Customer Support Representative
Staffmark
Irving, Texas
01.2013 - 01.2018
- Provided remote customer service support to clients nationwide via phone, email, and chat.
- Assisted customers with billing, account updates, troubleshooting, and service requests.
- Documented all interactions in CRM systems to ensure accuracy and compliance.
- Consistently exceeded call resolution goals while maintaining a high customer satisfaction rating.
- Collaborated with cross-functional teams using Zoom, Teams, and remote ticketing platforms
- Provided remote assistance to customers through various communication channels, including phone, email, and chat.
- Resolved customer inquiries in a timely manner.
- Documented customer interactions meticulously in CRM systems to ensure follow-up accuracy.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Maintained comprehensive knowledge of products and services to assist customers effectively.
- Managed customer accounts, processing updates and ensuring data accuracy.
- Executed follow-up calls with customers to ensure their issues were resolved satisfactorily.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Education
Herschel V Jenkins High School
Savannah, GASkills
- Customer Service
- Account Support
- Loan Processing
- Payment Processing
- Troubleshooting
- Call Center Operations
- Remote Collaboration Tools
- CRM Systems
- Ticketing Systems
- Data Entry
- Documentation Accuracy
- Time Management
- Multitasking
- Regulatory Compliance
- Confidentiality
Timeline
Cook II
DoubleTree Hotel
01.2022 - Current
Warehouse Material Handler
Amazon
01.2021 - 01.2022
Machine Operator
Henry Schein
01.2018 - 01.2020
Call Center Agent
TeleVista
01.2018 - 01.2019
Customer Support Representative
Staffmark
01.2013 - 01.2018
Herschel V Jenkins High School