Odelle Ephrem

• Assisted upper management with daily operations to meet standards of service and quality.
• Resolved customer complaints and reported issues to store manager.
• Collaborated with team members to improve performance and implement training updates.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Delegated tasks to employees and monitored activities and task completion.

Technical Responsibilities:

• receive Trouble ticket and process it to dispatch
  
• Received technician ETA and Assisted with Install and testing of systems where required.
  
• Trained and mentor installation teams.
  
• Troubleshoot systems and resolve technical problems.
  
• Provided technical support for employees and sub-contractor installation.

Project Management Responsibilities:

• Managed deployment and service activities.
  
• Managed and oversee installation teams and team schedules.
  
• Provided updates for multiple customers on multiple sites.
  
• Coordinate directly with customer on scheduling and completion.
  

Administrative Responsibilities:

• Created Work market tickets for contractors.
  
• Updated progress reports for internal and customer use.
  
• Quality assurance of all aspects of the project responsibilities.
  
• Traveled to job site locations and customer meetings.
  
• Tracked issues or irregularities and communicate that to other project managers or appropriate team lead.
  
  

• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Described menu items to customers and suggested products based on stated preferences.
• Educated customers on beverage menu items and provided samples of daily brews.
• Operated cash register, collected payments and provided accurate change.