Odemaris Aparicio
American Cannyon,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
19
19
years of professional experience
Work History
Cellar Worker/Bottling Crew
Safe Harbor
09.2022 - Current
- Upheld cleanliness standards within the cellar, contributing to a safe and sanitary work environment for all team members.
- Ensured compliance with industry regulations through proper use of protective equipment, adherence to safety guidelines, and timely reporting of incidents or concerns.
- Maintained high levels of sanitation within the facility via regular cleaning routines including pressure washing floors, sanitizing equipment surfaces, and removing debris from work areas.
- Safeguarded the integrity of wine blends by diligently conducting chemical analysis and adjusting as needed.
- Enhanced wine quality by closely monitoring fermentation processes and making necessary adjustments.
- Reduced waste during bottling process through careful equipment calibration and consistent quality checks.
- Assisted with harvest activities to ensure efficient grape processing and minimized loss of product.
- Maximized fermentation efficiency with thorough temperature control strategies, ensuring optimal yeast health throughout the process.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Took samples every to compare quality with specifications.
Shift Leader
Southside Cafe
06.2019 - 12.2021
- Delegated task to employees and monitored activities and completion.
- Resolved customer complaints and reported issues to senior management.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Assisted with performance reviews to identify areas of improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Crew Member
Dunkin Donuts & Baskin Robbins
01.2017 - 06.2019
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Busser
Redd Restaurant
07.2006 - 11.2016
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Trained new staff in bussing and cleaning procedures.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Went above and beyond expectations by helping with various task to support teammates and provide customer service.
Busser
Auberge Du Soleil
07.2005 - 07.2006
- Cleared tables to maintain high turnover rate and minimize wait times.
- Verified adequate levels of supplies such as linens and trays and restocked los items.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guest.
- Maintained table settings by removing courses as completed.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Went above and beyond expectations by helping with various task to support teammates and provide customer service.
Education
High School Diploma -
Saint Helena High School
Saint Helena, CA07.2005
Skills
- Guest service
- Issue resolution
- Experience in leadership
- Organizational skills
- Sanitation practices
- Professionalism
- Item packaging
- Package labeling
- Quality Control Analysis
Languages
Spanish
Native or Bilingual
Timeline
Cellar Worker/Bottling Crew
Safe Harbor
09.2022 - Current
Shift Leader
Southside Cafe
06.2019 - 12.2021
Crew Member
Dunkin Donuts & Baskin Robbins
01.2017 - 06.2019
Busser
Redd Restaurant
07.2006 - 11.2016
Busser
Auberge Du Soleil
07.2005 - 07.2006
High School Diploma -
Saint Helena High School
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