Odemaris C. Lamolli Velazquez
Orlando,FL
Summary
Experienced Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and a talent for problem-solving. Committed to delivering excellent customer experiences through service-oriented behaviors and a deep understanding of customer needs. Skilled in providing customized solutions that promote loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Real Estate Agent
Agent Trust Realty
05.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Real Estate Agent Assistant
Resource One Realty
01.2021 - 01.2023
- Maintained client database accurately using CRM software systems allowing efficient tracking of leads and follow-ups resulting in better customer relations management strategies implementation.
- Maintained a strong knowledge of current real estate laws and regulations ensuring compliance within the agency''s practice.
- Coordinated inspection appointments to ensure prompt completion of necessary steps toward closing transactions.
Front Desk
Metro Pavia Clinic
01.2017 - 01.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Education
No Degree - Real Estate License
The Real Estate Institute
Orlando, FL01.2020
Bachelor of Science - Psychology
Pontifical Catholic University of Puerto Rico
Ponce, Puerto Rico01.2017
Skills
- Excellent multitasking abilities
- Strong communication and interpersonal skills
- Ability to work under pressure
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Proficient in Microsoft Office
- FLUENT IN SPANISH
Extracurricular Activities
BLS CPR (CardioPulmonary Resuscitation, 2024, Infant/Child/Adult
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Real Estate Agent Assistant
Resource One Realty
01.2021 - 01.2023
Real Estate Agent
Agent Trust Realty
05.2020 - Current
Front Desk
Metro Pavia Clinic
01.2017 - 01.2018
No Degree - Real Estate License
The Real Estate Institute
Bachelor of Science - Psychology
Pontifical Catholic University of Puerto Rico
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