Oden Uppinghouse
Willard,OH
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Diligent janitorial manager with over three years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Dedicated Janitorial Services Supervisor focused on maximizing team efficiency and skill with direct leadership and training strategies. Knowledgeable about safe chemical handling and cleaning techniques. Operates with clear standards for quality and performance. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Odads Landscaping and Snow Removal
Self-employeed
Monroeville, OH
01.2017 - 10.2022
- Inspected properties regularly to identify any potential hazards or safety concerns that need attention.
- Decorated gardens, paths and beds with stones or plants.
- Set support stakes and attached wires from planted trees.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Managed and oversaw all landscaping projects from concept to completion.
- Responded promptly to customer inquiries regarding services provided by the company.
- Supervised the use of equipment such as mowers, tractors and other machinery used in landscaping operations.
- Inspected completed work to ensure quality standards are met according to customer specifications.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Maintained records of all landscaping activities including design, installation, maintenance and repairs.
- Performed regular maintenance activities such as trimming trees, shrubs, hedges; applying fertilizers; weeding flower beds; mowing lawns.
- Built or maintained greenhouses, fences or benches,
- Maintained or repaired tools or equipment for safety and longevity.
- Developed budgets, estimated costs and tracked expenses related to each project.
- Monitored weather conditions regularly and took appropriate measures when necessary to protect plants from damage due to extreme temperatures or inclement weather conditions.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Winterized irrigation systems and restarted systems in spring.
- Trimmed flowers and cleaned flower beds.
- Raked, mulched and composted leaves.
- Trimmed or edged around flower beds, walks, or walls.
- Shoveled snow and spread salt on walkways and parking lots.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Conducted on-site inspections of existing landscape conditions, identified areas for improvement and developed plans for implementation.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
Janitorial Manager
Squaw Valley Ski Resort
Squaw Valley, CA
11.2011 - 02.2014
- Managed team supplies to maintain budgets and meet work demands.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted regular inspections of janitorial staff performance, ensuring quality standards are met.
- Checked quality of work regularly through inspections and official assessments.
- Collaborated with vendors to obtain competitive pricing on products while maintaining quality standards.
- Managed the daily scheduling of janitors to ensure adequate coverage for all areas needing cleaning services.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance to employees on proper use of cleaning supplies, chemicals, and equipment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained records of inventory usage, budgeting activities, personnel evaluations, and other related documents.
- Delegated work to staff, setting priorities and goals.
- Trained staff to follow team standards and use efficient techniques.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints regarding cleanliness or maintenance issues promptly and professionally.
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
- Implemented cost-saving measures whenever possible without compromising the quality of services offered.
- Created detailed reports summarizing productivity metrics for each department serviced by the janitorial staff.
- Assessed areas requiring additional attention or specialized service needs such as carpet shampooing or window washing.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored supply levels and placed orders as necessary for replenishment of cleaning materials.
- Ensured all janitorial equipment is maintained and in working order.
- Assigned work and monitored performance of project personnel.
- Investigated accidents involving custodial staff members to identify root causes and take corrective action when needed.
- Addressed employee concerns or grievances in a timely manner according to company policy guidelines.
- Trained new employees in safety protocols, sanitization techniques, and standard operating procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented janitorial policies and procedures.
Education
High School Diploma -
Crockett High School
Austin, TX05-1988
Skills
- Staff Management
- Task Delegation
- Work Scheduling
- Chemical Handling
- Waste Disposal
- Project Planning
- Team Management
- Supervisory Experience
- Cost Control
- Customer Service
- Process Improvement
- Schedule Management
- Budget Management
- Customer Relationship Management
- Teamwork and Collaboration
- Good Judgment
- Goal Setting
- Staff Training
- Performance Evaluations
- Scheduling and Coordinating
- Team Leadership
- Performance Tracking and Evaluation
- Decision-Making
Certification
- landscaping and snow removal
- OSHA cerified
- janitorial management
- cook
- jack of all trades
- fast learner
- great customer service skills
Affiliations
- work well under pressure
- caring individual with amazing work ethics
- eco friendly cleaning and waste management practices
- professional and cooperative attitude
- self-directed,efficient and well organized
- reliable,punctual and responsible
Languages
English
Professional
Dedicated,Loyal and Hard working
- dedicated hard worker
- awesome customer service skills
- team player
- responsible/dependable
- multi tasker
- quick learner
- result oriented
- safety oriented
Timeline
Odads Landscaping and Snow Removal
Self-employeed
01.2017 - 10.2022
Janitorial Manager
Squaw Valley Ski Resort
11.2011 - 02.2014
High School Diploma -
Crockett High School
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