Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Odessa Hensley

Odessa Hensley

London,KY

Summary

Perceptive Medical Service Coordinator with in-depth knowledge of medical terminology, billing codes and medical transcription. Accommodating and energetic professional offering 6 years of experience maintaining confidential records, organizing schedules and liaising between medical staff and patients.

First-rate multitasking skills paired with excellent oral and written communication capabilities. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning .

Hardworking and passionate job seeker with strong organizational skills eager to secure any entrace- level position.

Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Medical Service Coordinator

Senture / Optumserv/Logistics Health Incorporated
08.2017 - 04.2023
  • Connected to our nations military members , all branches , and coordinated and scheduled appointments to ensure deployability regarding medical exams , dental health and mental health
  • Implemented cross training of new hires to provide coverage during absences.
  • Connected patients to relevant community resources to enhance patient health and well-being, increasing patient satisfaction .
  • Reviewed referrals and contacted dental , medical and mental health facilities to schedule appointments for our military .
  • Multitasked general office duties by answering multiple telephone lines, responding to emails and completing various tasks requested by our support teams

Data Entry Specialist

SOURCECORP Now Excela
03.2007 - 08.2017
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Input information for Kentucky Revenue Dept for state taxes
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Identified data entry errors and reported to necessary departments.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Verified accuracy of data before transcribing.
  • Located and corrected data entry errors and reported to management.

Assembler Technician

Phillips Diversified Manufacturing
10.2006 - 03.2007
  • Developed and deployed technical systems for data collection and quality control.
  • Operated and maintained variety of hand and power tools and assembled and repaired large mechanical units.
  • Displayed exceptional mechanical aptitude and assembled and troubleshot complex equipment using diverse hand and power tools.
  • Inspected and trimmed internal hardware for laptop computers- packaged and boxed
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Obtained appropriate tooling and fixtures for each assembly job.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.

Education

No Degree - Nursing And Pre-requisites

Hazard Community And Technical College, Hazard, KY
  • Dean's List : 2nd Semester 1999

Associate of Applied Science - SOCIAL WORK AND CRIMINAL JUSTICE

Eastern Kentucky University, Richmond, KY

High School Diploma -

Oneida Baptist Institute, Oneida, KY
05.1998
  • Honor Roll {1997 and 1998 } for each semester
  • Awarded { Recognition in Choir and AP English III and IV and Bible studies }


  • [3.78] GPA


  • Extracurricular Activities: Choir , Drama and Academic Team

Skills

  • Intake Interview
  • Government Regulations
  • Operational Requirements
  • Patient Intakes
  • Medical Terminology
  • Microsoft Word
  • Software Applications
  • Government Agency Guidelines
  • Policy and Procedure Understanding
  • HIPAA Regulations
  • Quality Patient Care
  • Reminder Calls
  • Workflow Processes
  • Patient Scheduling

Accomplishments

Collaborated with several departments including records , billing and accounts payable for medical , dental , and mental health appointments scheduled at different facilities throughout the nation. Maintained professional demeanor ,multitasking - learning and implementing procedure and process changes staying in compliance with HIPAA regulations. Chosen as a Resource coordinator to walk our new hires through the processes and was part of the Resource team over all departments for Deployment health , dental treatments , medical exams and metal health evaluations. Familiar with medical and dental terminology. A member of the QUALITY ALL STARS where we were recognized for quality work of 97 % or higher from 3/2020 to 4/2023 and received Kudos for excellent customer service which if needed documentation can be provided.

Timeline

Medical Service Coordinator - Senture / Optumserv/Logistics Health Incorporated
08.2017 - 04.2023
Data Entry Specialist - SOURCECORP Now Excela
03.2007 - 08.2017
Assembler Technician - Phillips Diversified Manufacturing
10.2006 - 03.2007
Hazard Community And Technical College - No Degree, Nursing And Pre-requisites
Eastern Kentucky University - Associate of Applied Science, SOCIAL WORK AND CRIMINAL JUSTICE
Oneida Baptist Institute - High School Diploma,

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Odessa Hensley