Odessa Martin
Indianapolis,IN
Summary
Proven leader and effective coordinator with a track record of enhancing operational efficiency at Universal Service & More LLC by implementing process improvements. Skilled in patient documentation and behavioral management, adept at providing top-notch client advocacy and mobility support. Demonstrates a strong ability to manage teams and improve client satisfaction, achieving significant advancements in patient care and operational productivity.
Overview
17
17
years of professional experience
Work History
PCA/Coordinator's Assistant
Helping Hands Senior Living LLC
8502 Brookville Rd Ste, 7, IN
06.2023 - Current
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
PCA/Manager
Ajoyous Kare
Indianapolis, IN
11.2020 - 07.2023
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted patients with recreational activities such as reading books or playing board games.
- Provided emotional support to patients and families during difficult times.
- Accompanied clients to doctor's appointments and outings when necessary.
- Turned and repositioned bedridden patients to prevent bedsores.
- Notified senior staff of patient emergencies to optimize outcomes.
Machine Operator/Crew Trainer
Weston Foods
Brownsburg, IN
11.2020 - 01.2023
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Troubleshoot malfunctions in equipment or processes.
- Monitored and observed production line to watch for pile-ups and jams.
- Load raw materials into machines according to specified measurements.
Manager
Universal Service & More LLC
Gary, IN
06.2008 - 04.2017
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Created and managed budgets for travel, training, and team-building activities.
- Recruited and trained new employees to meet job requirements.
- Recruited and hired qualified candidates to fill open positions.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
MAA
Everest College
Merrillville, INSkills
- Client advocacy
- Behavioral management
- Patient documentation
- Adaptive equipment knowledge
- Mobility support
- Infection control
Timeline
PCA/Coordinator's Assistant
Helping Hands Senior Living LLC
06.2023 - Current
PCA/Manager
Ajoyous Kare
11.2020 - 07.2023
Machine Operator/Crew Trainer
Weston Foods
11.2020 - 01.2023
Manager
Universal Service & More LLC
06.2008 - 04.2017
MAA
Everest College
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