Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Odessa Shoyo

Tooele,USA

Summary

Dynamic individual with hands-on experience in recovery and spirituality with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Staff Supervisor

Nat-Su Healthcare
05.2024 - Current
  • Achieved higher customer satisfaction levels by promptly addressing concerns and resolving issues.
  • Monitored support staff and delegated tasks efficiently, resulting in support services for clients.
  • Managed schedules for multiple employees.
  • Worked closely with HR personnel in recruiting and retaining top talent capable of providing exceptional support services to our clientele base.
  • Resolved issues through active listening and open-ended questioning, also mediations if requested.
  • Facilitated open communication channels among staff members, promoting a positive work environment conducive to growth and development.
  • Implemented performance metrics to track individual productivity, leading to improved overall team performance.
  • Enhanced team efficiency by streamlining support processes and implementing best practices.
  • Interceded between employees during arguments and diffused tense situations.
  • Lead Recovery Coach and managed Recovery Coach Team.
  • Facilitates; Motherhood is Sacred and Wellbriety.
  • Still certified with NAFFA and White Bison. Also still obtains CPSS license with the State of Utah.

Support Staff 1 & 2

Nat-Su Healthcare
02.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reported to my Supervisor as needed based on healthcare protocols and protocols of the treatment center.
  • Facilitate groups; Intentions, Wellbriety, Relapse Prevention, Inipip Prep and also help step up and/or sub for a group if needed.
  • Hold Boundaries and rules set forth for the clients; no exceptions whatsoever.
  • Administer medications at med passes.
  • I am also a Recovery Coach
  • I have facilitator certificates from NAFFA, White Bison and also my CPSS License from the State of Utah.

Housekeeping Supervisor

The Inn at Lander – Travelodge by Wyndham
07.2020 - 05.2021
  • Showed leadership in a team setting. Followed strict structure and guidelines for cleaning regulations. Part of the hire or fire process. Worked overtime if needed. Got the job done.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.

Activities Aide

Morning Star Care Center
01.2018 - 06.2019
  • Prior to this position I was a housekeeper from Sept 2017-Jan 2018 but was offered to transfer departments.
  • Served as liaison between activity department and nursing staff to ensure seamless integration of therapeutic programs into overall care plans.
  • Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
  • Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
  • Developed creative, customized therapeutic programs that addressed unique patient interests and abilities.
  • Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
  • Established rapport with patients through attentive listening skills, creating a supportive atmosphere conducive to healing and personal growth.
  • Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.

Education

Communications -

Westminster College
05.2007

High School Diploma -

Lander Valley High School
Lander, WY
05.2006

Skills

  • Leadership Skills
  • Teamwork Skills
  • Understand and knowledge of Wellbriety
  • Person in long-term recovery
  • Knowledge of tribal customs and spirituality
  • Professionalism and ethics
  • Teamwork and collaboration
  • Problem-solving
  • Leading team meetings
  • Staff management
  • Self motivation
  • Coaching and mentoring

Certification

  • Adult Mental Health First Aid Certified
  • Certified Peer Support Specialist - State of Utah
  • White Bison Warrior Down/Recovery Coach Facilitator
  • White Bison Medicine Wheel & 12 Step Facilitator
  • NAFFA Fatherhood is Sacred, Motherhood is Sacred Facilitator

Timeline

Support Staff Supervisor

Nat-Su Healthcare
05.2024 - Current

Support Staff 1 & 2

Nat-Su Healthcare
02.2023 - 05.2024

Housekeeping Supervisor

The Inn at Lander – Travelodge by Wyndham
07.2020 - 05.2021

Activities Aide

Morning Star Care Center
01.2018 - 06.2019

Communications -

Westminster College

High School Diploma -

Lander Valley High School

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