Summary
Overview
Work History
Education
Skills
Timeline
Generic

Odessa Tobler

Trenton,NJ

Summary

Dynamic customer service professional with a proven track record at Navient Solutions, excelling in complaint resolution and data management. Adept at enhancing client satisfaction through effective communication and thorough insurance verification. Committed to delivering exceptional support while maintaining meticulous medical records and fostering strong relationships with clients.

Overview

12
12
years of professional experience

Work History

Customer Service Agent

Navient Solutions
07.2023 - Current
  • Effective in assisting consumers with benefits and guidance with completing applications.
  • Provide skillful diligent customer service skills in complaint resolution.
  • Provide information assurance on all consumer inquiries.

Medical Receptionist

Comprehensive Mental Health
11.2022 - 04.2023
  • Company Overview: 100 Straube Center Blvd.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • 100 Straube Center Blvd.

Guest Service Specialist

Hampton Inn & Suites Robbinsville
12.2021 - 02.2022
  • Company Overview: 153 West Manor Way
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
  • 153 West Manor Way

Guest Service Specialist

Hampton Inn Bordentown
Bordentown, USA
07.2021 - 09.2021
  • Company Overview: 2004 US-206, Bordentown, NJ
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees and payments.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
  • 2004 US-206, Bordentown, NJ

Housekeeping Supervisor

Warwick Hotel Seattle
09.2020 - 11.2020
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Evaluated employee performance and developed improvement plans.
  • Coordinated daily workflow through task prioritization and concise scheduling.

Family Support Specialist

Mary's Place Family Shelter
09.2020 - 11.2020
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Developed rapport to create safe and trusting environment for care.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Property Manager

Rpm Management LLC
02.2019 - 05.2019
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Kept meticulous records of all correspondence between management and tenants.
  • Maintained sufficient number of units market-ready at all times.
  • Communicated with landlord regarding building and tenant issues.

Customer Service Representative

MLB.COM
01.2017 - 07.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided elevated customer experience to generate loyal clientele.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Warehouse Associate

People Share Staffing Agency
08.2016 - 11.2016
  • Worked safely around moving machinery.
  • Operated PC and RF-based computer systems with a high level of accuracy.
  • Recorded Numbers of units handled and moved using daily production sheets and work tickets.

Medical Billing Specialist/Receptionist

SJ Nurses Inc
09.2014 - 04.2015
  • Copied, logged and scanned supporting documentation.
  • Verified data integrity and accuracy.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.
  • Responded to customer requests via telephone and email.
  • Entered details such as payments, account information and call logs into the computer system.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Data Entry Specialist

Verizon Wireless
11.2013 - 05.2014
  • Managed large data projects, including scheduling, data entry, and checking for accuracy.
  • Identified data entry errors and reported to necessary departments.
  • Located and corrected data entry errors and reported to management.
  • Compiled information and input into database.
  • Entered numerical data into databases in a timely and accurate manner.
  • Compiled data and ensured accuracy prior to input.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Completed data entry tasks with accuracy and efficiency.

Education

High School Diploma -

Mercer County Community College
Trenton, NJ
06-2017

Skills

  • Customer service and support
  • Complaint resolution
  • Data management
  • Medical records administration
  • Insurance verification
  • Multi-line telephone systems

Timeline

Customer Service Agent

Navient Solutions
07.2023 - Current

Medical Receptionist

Comprehensive Mental Health
11.2022 - 04.2023

Guest Service Specialist

Hampton Inn & Suites Robbinsville
12.2021 - 02.2022

Guest Service Specialist

Hampton Inn Bordentown
07.2021 - 09.2021

Housekeeping Supervisor

Warwick Hotel Seattle
09.2020 - 11.2020

Family Support Specialist

Mary's Place Family Shelter
09.2020 - 11.2020

Property Manager

Rpm Management LLC
02.2019 - 05.2019

Customer Service Representative

MLB.COM
01.2017 - 07.2017

Warehouse Associate

People Share Staffing Agency
08.2016 - 11.2016

Medical Billing Specialist/Receptionist

SJ Nurses Inc
09.2014 - 04.2015

Data Entry Specialist

Verizon Wireless
11.2013 - 05.2014

High School Diploma -

Mercer County Community College

Similar Profiles

CREATE PROFILE