Odessey Messer

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Oversaw daily operations to maintain store cleanliness and organization.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Mentored young adults, providing guidance in their personal lives and spiritual development.
• Established a safe environment for open dialogue within the community, promoting inclusivity and mutual respect among diverse groups.
• Led small group sessions for spiritual growth, building strong relationships among participants.
• Teaching women in prison that they can live responsible productive lives upon release. Giving hope and inspiration.

Assisted in the installation of ductwork and tool retrieval.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.