Summary
Overview
Work History
Education
Skills
Timeline
Server

ODESSEY ROMERO

Imperial Beach,CA

Summary

Motivated and dedicated to providing top line customer service. Organized, detail oriented, and a self starter. Bringing three years of experience achieving success in retail and food service.

Overview

5
5
years of professional experience

Work History

Server

Hooters
08.2019 - Current
  • Taking orders from customers, answered questions about menu items, food sensitivities and food substitutions
  • Gave customers suggestions for food and drinks and telling them about any special menu items
  • Provided excellent wait service to ensure satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Lead Hostess

Flemings Prime Steakhouse and Wine Bar
03.2021 - 05.2022
  • Answer phone and enter dinner reservations into system, answer questions about hours or menu and book private room for special events
  • Greeted and served all guests with top notch hospitality, kindness and unwavering assistance
  • Organized seating charts and handles guest accommodations with grace.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Concierge

Seaworld San Diego
06.2018 - 08.2019
  • Sold admission tickets, annual passes, ride tickets, and upgrades to annual passes
  • Engaged guests through verbal interaction to understand guest's expectations and up-sell in-park experiences.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Education

Associates -

Southwestern Community College Bonita
03.2021

Skills

  • Ability to Work in a Team
  • Fast Learner
  • Ability to Multitask
  • Customer Service
  • Ability to Work Under Pressure
  • Decision Making Skills
  • Communication Skills
  • Guest Engagement

Timeline

Lead Hostess

Flemings Prime Steakhouse and Wine Bar
03.2021 - 05.2022

Server

Hooters
08.2019 - Current

Concierge

Seaworld San Diego
06.2018 - 08.2019

Associates -

Southwestern Community College Bonita

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ODESSEY ROMERO