Odesssa Chevis
Houston,TX
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Operations Supervisor
Assisting Hands
05.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Certified Medical Assistant
Pearsall Pediatrics
06.2020 - 11.2023
- Administered patient care by taking vital signs and assisting with examinations
- Managed appointment scheduling, ensuring efficient patient flow and minimal wait times
- Developed and maintained accurate medical records using electronic health record systems
- Educated patients on preventive health measures and medication management for improved compliance
- Assisted in the preparation of patients for diagnostic tests, enhancing comfort and understanding
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Payment Solutions Associate
LendingClub
01.2018 - 05.2020
- Facilitated payment processing for diverse transactions, ensuring accuracy and compliance with regulatory standards.
- Analyzed payment trends to identify areas for process improvement, driving operational efficiency within the team.
- Collaborated with cross-functional teams to implement payment solutions that improved customer satisfaction rates.
- Mentored junior associates on best practices in payment processing, fostering a culture of continuous learning and improvement.
- Leveraged analytical skills to assess risk factors associated with various transactions, minimizing potential losses.
- Participated in cross-functional teams to develop innovative solutions for complex payment challenges.
- Utilized software tools effectively to manage a high volume of transactions without compromising accuracy or timeliness.
- Worked diligently under pressure during peak periods, maintaining a consistent record of excellent performance.
- Managed accounts receivable, ensuring timely collection of payments from customers.
- Ensured compliance with industry regulations by staying up-to-date on the latest policies and guidelines.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Researched billing errors and discrepancies to initiate corrective action.
- Analyzed customer financial records to determine appropriate payment plan.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Supervisor Staffing Coor
Golden Rule Senior Care
09.2014 - 10.2017
- Supervised daily operations of caregiving staff to ensure compliance with care standards.
- Implemented training programs for new hires to enhance service delivery and team performance.
- Coordinated scheduling of caregivers to optimize client coverage and staff utilization.
- Monitored client care plans, ensuring adherence to individual needs and regulatory requirements.
- Led team meetings focused on best practices and continuous improvement in care services.
- Resolved conflicts among staff members, fostering a collaborative work environment and maintaining morale.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Sales Team Manager
Shell's Gas Station
05.2010 - 08.2014
- Developed sales strategies to increase team performance and drive revenue growth.
- Led training programs to enhance team skills and product knowledge.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Collaborated with marketing to create targeted campaigns for customer engagement.
- Mentored junior sales staff, fostering a culture of continuous improvement and teamwork.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Attended sales training camp and brought best practices leadership back to company.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
EMT - Certificate -
HCS Health
Houston, TX10-2025
Certificate Medical Assistant -
Altruis
Houston, TX05-2019
High School Diploma -
Lafayette High
Lafayette, LA05-2007
Skills
- HIPAA compliance
- Medical terminology
- Vital sign monitoring
- Medical terminology knowledge
- Customer service
- Patient scheduling
- CPR
- Laboratory specimen collection
- Insurance verification
- Medical records management
- Payment collection
- Staff development
- Staff discipline
- Analytical thinking
- Complex Problem-solving
- Decision-making
Certification
EMT.
Certified Medical Assistant,
EKG
Languages
English
Full Professional
Timeline
Office Operations Supervisor
Assisting Hands
05.2024 - Current
Certified Medical Assistant
Pearsall Pediatrics
06.2020 - 11.2023
Payment Solutions Associate
LendingClub
01.2018 - 05.2020
Supervisor Staffing Coor
Golden Rule Senior Care
09.2014 - 10.2017
Sales Team Manager
Shell's Gas Station
05.2010 - 08.2014
EMT - Certificate -
HCS Health
Certificate Medical Assistant -
Altruis
High School Diploma -
Lafayette High