Summary
Overview
Work History
Education
Skills
Timeline
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Odesta Betts

Dolton,IL

Summary

Dynamic administrative professional with a proven track record at Optum Rx, enhancing patient care through optimized scheduling and regulatory compliance. Skilled in data management and customer relations, I foster collaboration and drive continuous improvement, ensuring efficient operations and strong team performance in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Peterson Group
06.2017 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Supervisor of Clinical Operations

Optum Rx
11.2013 - 05.2017
  • Enhanced patient care quality by developing and implementing streamlined clinical processes.
  • Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
  • Optimized scheduling for direct reports, reducing wait times for members while maximizing resource utilization within a face pace call center environment.
  • Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
  • Established and maintained contacts at various management levels regarding expert subject matter per client needs.
  • Ensured regulatory compliance by staying informed of industry standards and maintaining thorough documentation practices.
  • Facilitated knowledge sharing among staff through organized training sessions, workshops, and conferences on best practices per daily operations.

IDPA Coordinator

Walgreens Home Care
06.2002 - 06.2006
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Education

Associate of Applied Science - Pharmacy Tech-Program / CAHIIM Accredited Program

Northwestern Business College
Bridgeview, IL
01-2035

Skills

  • Microsoft Office
  • Data entry
  • Database management
  • Record keeping
  • Customer service
  • Scheduling optimization
  • Confidential information handling
  • Regulatory compliance
  • Training facilitation
  • Written communication
  • Interpersonal skills
  • Time management
  • Problem solving
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Verbal communication
  • Deadline oriented
  • Documentation and reporting
  • Relationship building
  • Document management
  • Data management
  • Data collection
  • Spreadsheets
  • Prioritization
  • Multi-line phone systems
  • Multi-line phone proficiency
  • Resourceful
  • Complex Problem-solving
  • Documentation and control
  • Attendance record management
  • Coordination
  • Writing reports
  • Employee timesheet processing
  • Training and coaching
  • Database administration
  • Quality assurance
  • Supervising staff
  • Workflow planning

Timeline

Administrative Assistant

Peterson Group
06.2017 - Current

Supervisor of Clinical Operations

Optum Rx
11.2013 - 05.2017

IDPA Coordinator

Walgreens Home Care
06.2002 - 06.2006

Associate of Applied Science - Pharmacy Tech-Program / CAHIIM Accredited Program

Northwestern Business College

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Odesta Betts