Odete De Pina
Quincy,MA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Relationship Banker
Harborne Bank
10.2023 - Current
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
Banker
Citizens Bank
01.2020 - 10.2023
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Store Manager
Five Guys
01.2018 - 01.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
Aldo's Shoes
11.2016 - 01.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Science - Criminal Justice
UNIVERSITY OF MAIA (ISMAI)
09.2012 - 05.2015
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Excellent Communication
Accomplishments
- Supervised team of 15 staff members.
- Achieved my quarter goals by completing with accuracy and efficiency.
- Achieved customer services reward, through effectively helping with customer satisfaction.
Certification
- Compliance and Risk Management Certification (CRM) - American Bankers Association.
- Salesforce Certified Administrator - Salesforce.
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Professional Working
Timeline
Relationship Banker
Harborne Bank
10.2023 - Current
Banker
Citizens Bank
01.2020 - 10.2023
Store Manager
Five Guys
01.2018 - 01.2020
Assistant Manager
Aldo's Shoes
11.2016 - 01.2018
Associate of Science - Criminal Justice
UNIVERSITY OF MAIA (ISMAI)
09.2012 - 05.2015
Similar Profiles
Katie GreenlandKatie Greenland
Sports Therapist at Harborne Chiropractic ClinicSports Therapist at Harborne Chiropractic Clinic
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Celine SolomanCeline Soloman
Senior Quality Assurance Analyst at Lakeland Bank/Provident BankSenior Quality Assurance Analyst at Lakeland Bank/Provident Bank
Maggie MartinMaggie Martin
Legal Assistant Intern at Capital Analysts New EnglandLegal Assistant Intern at Capital Analysts New England
Dianora BennettDianora Bennett
Elementary Art Teacher at Quincy Public SchoolsElementary Art Teacher at Quincy Public Schools