ODETTE ANDERSON
Jamaica,JM
Summary
Executive Housekeeper with eight (8)
years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to healthy and safety regulations and maintaining fun and efficient work environment for staff.
Knowledgeable and timely task,
Integrity and ability to work independently and with strong background in managing housekeeping operations. Successfully led teams to maintain high standards of cleanliness and efficiency in upscale environments. Demonstrated leadership and team-building skills, along with keen eye for detail and excellent organizational abilities.
Experienced with overseeing housekeeping operations, ensuring top-tier cleanliness and efficiency. Utilizes leadership and organizational skills to manage and motivate teams effectively. Track record of implementing innovative solutions to improve service quality and operational workflows.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor/ Housekeeping Executive Ma
GIRI Hotel Management / Best Western Acadia Park Inn
06.2021 - Current
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation seasonal.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Streamlined weekly cleaning schedule for nine
- (9) employees.
- Supervised housekeeping and laundry facilities, overseeing $3000 worth of Industrial equipment.
Housekeeping Supervisor
The Lodge At Spruce Peak
11.2017 - 03.2025
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency. Answering in house calls and doing night audit.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Supervised ten (10) team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Assistant Housekeeping Supervisor
The Witham Family Hotels
05.2018 - 06.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
None - HHH Course
Best Western Training Online
Online06-2025
Certificate - ACCOUNTING CLERK, HOUSEKEEPING
HEART TRUST NTA
KINGSTON JM11-1994
Jamaica School Certificate And Secondary School Ce - Business Administration And Management
Brown's Town Secondary
St. Ann Jamaica06-1992
Skills
- Customer service orientation
- Housekeeping
- Health and safety compliance
- Task delegation
- Strong leadership
- Employee engagement
- Staff training and development
- Health and safety regulations
- Staff scheduling
- Room inspection
- Housekeeping management
Timeline
Housekeeping Supervisor/ Housekeeping Executive Ma
GIRI Hotel Management / Best Western Acadia Park Inn
06.2021 - Current
Assistant Housekeeping Supervisor
The Witham Family Hotels
05.2018 - 06.2021
Housekeeping Supervisor
The Lodge At Spruce Peak
11.2017 - 03.2025
None - HHH Course
Best Western Training Online
Certificate - ACCOUNTING CLERK, HOUSEKEEPING
HEART TRUST NTA
Jamaica School Certificate And Secondary School Ce - Business Administration And Management
Brown's Town Secondary
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