Odette Jones
Tampa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Certified Matchmaker
Matchmaking Company
02.2023 - 03.2024
- Increased successful matches by conducting thorough interviews and assessments of clients'' personalities and preferences.
- Implemented targeted marketing strategies to attract high-quality clientele for the matchmaking service.
- Leveraged networking events to foster professional connections within the industry and expand our reach to potential clients.
- Managed client expectations realistically while maintaining an optimistic outlook on their prospects for love.
Customer Support Specialist
Maximus
10.2022 - 01.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Service Administration
Williams Lea
05.2022 - 10.2022
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed a high volume of inbound calls, providing accurate information and timely assistance to customers.
- Supported team members in achieving service targets through collaborative problem-solving and effective communication.
- Maintained strict confidentiality when handling sensitive customer data, adhering to all relevant regulations and guidelines.
Executive Field Representative
Davco
03.2016 - 08.2017
- Consistently met and exceeded weekly goals
- Controlling stock levels based on the seasons for cast
- Originated displays followed suggestions by gathering information from customers and their reactions to the new merchandise displayed
- Prearranged planned ideas while maintaining awareness of completion of performance
- Placed pricing and descriptive signs on backdrops, merchandise fixtures on sales floor
- Use of computer software for statistics, production and sales.
Field Representative
RMS
04.2012 - 04.2017
- Maintained inventory of merchandise and prepared and processed merchandise flow
- Identified problems, diagnosed causes and determined corrective actions regarding customer communications
- Placed pricing and descriptive signs on background backdrops, merchandise fixtures on sales floor.
Personal Assistant
White & Black Connections
04.2010 - 03.2017
- Prepared Memorandums devised and maintained all office systems including data management, electrical filings
- Arranged travel, Visa accommodations provided general assistance with presentations
- Meetings, handling incoming calls appropriately
- Carried out background research, produced documentation briefs, reports and presentations
- Maintained scheduling's appointments, meetings on levels of seniority
- Organized all office operations of equipment, faxes incoming emails postings of responses, correspondents on behalf of executive CEO.
General Office Manager
Bilmar Health
08.2007 - 12.2010
- Handled all client intake, appointment information daily document flow
- Managed daily aspects of office transactions filings office memorandums, equipment faxes
- All office computer operations of relevant software programs daily
- Monthly employee evaluations and implementations
- Data management of departmental documents organizing filings.
Office Management Specialist
First Liberty Mortgage, Financial
02.2006 - 08.2007
- Drafted organized reviewed documents for filings and distribution
- Obtained document approvals for local financial mortgage agencies
- Drafted organized reviewed documents for filings
- Prepared all correspondents financial data for analysis
- Organized daily aspects and tasks of corporate office
- Coordinated document flow and logistics of preparation for all closing transactions
- Performed initial client assessments along with analyzing the research process
- Researched updated all required materials needed for corporate office flow.
Clerk/Typist - Social Worker
Children Family Service
08.2005 - 02.2006
- Updated filings on all required documents and material for department applications, transactions
- Performed client assessments on case files before transitional research process
- Analyzed departmental documentation for appropriate distribution and filing process
- Reviewed documents for comments, adequacy steps on pursuing all objectives in case involvement
- Obtained clearances an approvals needed from local and state agencies
- Prepared routine office correspondents, memorandums for all departmental use.
Primary Receptionist
JC Penny's Co / Salon
01.2004 - 07.2005
- Monitored multiple tasks within each sales department
- Managed salon inventory, multiple phone lines
- Operation of office computer software daily
- Open salon daily
- Interacted on behalf of consumers and manufacturing to achieve departmental objectives
- Implemented strategies that increased sales which resulted in consumer monthly growth
- Addressed initial customer concerns to perform the most accurate assessments
- Cash handling and retail sales within salon merchandising department.
Customer Care Specialist
Convergy Solutions
03.2002 - 01.2004
- Resolved consumer issues with logical and creative approaches with positive outcomes
- Implemented corporate strategies that resulted in a 25% growth of customer base
- Increased sales by 15% working with client and management to achieve desired results
- Performed initial client assessments reviewing issues providing adequacy of information.
Education
Certification - Relationship Science Coaching
Matchmaking Intiute
New York, NY04.2024
Associate of Science - Health Human Services
University of Phoenix
Costa Mesa, CA05.2009
Skills
- Cross-cultural understanding
- Conflict resolution techniques
- Software Proficient
- Schedule coordination
- Time Management
- Strategic Planning
- Client management
- Strong Work Ethic
- Teamwork and Collaboration
Timeline
Certified Matchmaker
Matchmaking Company
02.2023 - 03.2024
Customer Support Specialist
Maximus
10.2022 - 01.2023
Office Service Administration
Williams Lea
05.2022 - 10.2022
Executive Field Representative
Davco
03.2016 - 08.2017
Field Representative
RMS
04.2012 - 04.2017
Personal Assistant
White & Black Connections
04.2010 - 03.2017
General Office Manager
Bilmar Health
08.2007 - 12.2010
Office Management Specialist
First Liberty Mortgage, Financial
02.2006 - 08.2007
Clerk/Typist - Social Worker
Children Family Service
08.2005 - 02.2006
Primary Receptionist
JC Penny's Co / Salon
01.2004 - 07.2005
Customer Care Specialist
Convergy Solutions
03.2002 - 01.2004
Certification - Relationship Science Coaching
Matchmaking Intiute
Associate of Science - Health Human Services
University of Phoenix
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