Odette Ortega
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
ROI SPECIALIST
MRO Corporation
09.2022 - 11.2023
- Determined records to be released by reviewing requester information in accordance with HIPAA guidelines.
- Prioritized and responded to requests from physician offices, ensuring prompt and efficient service.
- Facilitated the secure transmission of medical information to physician offices via fax.
- Logged medical record requests into the ROI On-Line database, maintaining meticulous records for tracking and audit purposes.
- Scanned and uploaded medical records into the ROI On-Line database, ensuring digital accessibility and data integrity.
- Demonstrated strict compliance with site facility policies and regulations, upholding patient confidentiality and data security.
- Collaborated with the team to perform various administrative duties as assigned, contributing to the smooth operation of the department.
Office Manager
A+ Academy Driving School
11.2021 - 10.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assistant Store Manager
RUE21
11.2019 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2022
Skills
- Budgeting and Forecasting
- Time Management
- Attention to Detail
- Problem Solving
- Critical Thinking
- Team Collaboration
Timeline
ROI SPECIALIST
MRO Corporation
09.2022 - 11.2023
Office Manager
A+ Academy Driving School
11.2021 - 10.2022
Assistant Store Manager
RUE21
11.2019 - 11.2021
Associate of Arts -
Tarrant County College District
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