Odette Pangan
Fife,USA
Summary
Patient-focused Nursing Assistant with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
20
20
years of professional experience
Work History
Nurse Assistant
Judson Park Retirement Community
03.2024 - 03.2024
- Completed 50 hours of clinical training
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Helped maintain adequate nutrition for patients by preparing meals and assisting with feeding when necessary.
- Improved patient safety by closely monitoring vital signs and promptly reporting any concerns to the nursing staff.
- Enhanced patient comfort by providing compassionate care and assisting with daily living activities.
- Increased patient satisfaction by actively listening to concerns and addressing them promptly.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Line Cook
Fil Cuisine
04.2023 - Current
- Maintains a clean and sanitary workstation area including tables, shelves, walls, grills, fryers, sauté burners, range
- Communicates closely with servers to fully understand special orders for customers
- Ensures the proper preparation, portioning and serving of food as indicated on the menu cycle and the standardized recipes
- Prepare all foods according to the menu and standardized recipes in a safe, efficient, and sanitary manner
- Suggests menu or recipe changes so that leftovers and any over-stocked items are used in a timely manner
- Prepares food so that it is ready for service at a specified time accomplishments being able to show other cooks the skills I have learned so far and using my leadership skills to lead them on a good path
- Prepares multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Supervised and trained kitchen staff in proper food preparation, cooking techniques, portion control, safety procedures and sanitation guidelines
- Resolved customer complaints quickly and efficiently ensuring satisfaction at all times
- Planned and managed food production schedules to ensure timely delivery of meals with high quality standards
- Performed regular equipment maintenance checks to ensure optimal performance of kitchen appliances
- Coordinated catering orders with clients ensuring accurate timelines are met for successful event execution
- Seasoned and cooked food according to recipes or personal judgment and experience
- Prepared ingredients and cooked meals according to established recipes.
KITCHEN HELPER
Manila Sunset
12.2022 - 03.2023
- Assist with food preparation, cooking, cleaning, and sanitizing the workspace
- Managing inventory, organizing previously prepared ingredients
- Prepare food items with recipes and portioning control guidelines
- Follows strict standards for handling and safety, minimizing risk to customers
- Keeps kitchen clean and organized by performing daily maintenance tasks
- Menu improvement
PRESIDENT / CO-OWNER
PAYCHECK PAYMENT CENTER INC.
01.2018 - Current
- Conducted target market research to discover customer needs and analyze competitor trends
- Performed statistical analyses to gather data for operational and forecast team needs
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Consulted with customers to assess needs and propose optimal solutions
- Meeting With the Franchisor Employed prompt decision-making and in-depth research to resolve issues
- Led screening, hiring and staff scheduling to maintain compliance with group goals
- Trained and motivated employees to perform daily business functions
- Prepared bank deposits and handled business sales, returns and transaction reports.
HUMAN RESOURCES MANAGER / CO-OWNER
RGP General Merchandise
04.2017 - 04.2022
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements
- Performed background checks and reference checks on potential candidates for open positions
- Identified staff vacancies and recruited, interview, and select applicants
- Created job descriptions and conducted job analysis to determine necessary qualifications for positions
- Maintained in-depth knowledge of labor laws and regulations
- Communicated performance expectations in accordance with job descriptions for each position
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits
- Allocated human resources, ensured appropriate matches between personnel.
OPERATIONS MANAGER / BUSINESS OWNER
Gio Em’s Motorcycle Parts and Accessories
01.2014 - 12.2020
- Managed the daily operations related to customer service, inventory management, and marketing
- Negotiated contracts and agreements with vendors and customers
- Established strong relationships with vendors to ensure quality products and competitive prices
- Kept operating expenses low with good business controls
- Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Created and implemented marketing campaigns to boost brand awareness and recognition within the local community
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll
- Implemented safety protocols to ensure compliance with industry regulations while protecting workers’ health and well-being
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
OPERATIONS MANAGER / BUSINESS OWNER
Trista’s Therapeutic Massage Services
03.2017 - 09.2020
- Acquired a franchise for Thai Odyssey Foot and Body Massage Spa
- Managed the daily operations to maximize efficiency
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals
- Utilized problem-solving skills to anticipate potential risk or obstacles within the organization
- Conducted regular audits of processes to ensure compliance with regulations and industry standards
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Developed talented team, participating in hiring, coaching and performance management processes
- Maintained professional working relationships and promoted open lines of communication with staff
- Monitored customer feedback and implemented changes as needed to enhance service quality.
EMAIL SUPPORT REPRESENTATIVE / CO-OWNER
RGP Cargo Services
06.2005 - 12.2013
- Family-owned business
- This served as my training ground for being an entrepreneur
- Remittance Services and founded by my parents
- Provided timely and accurate support to customers via email, chat and phone
- Utilized problem-solving skills to troubleshoot technical issues
- Documented all processes related to customer contact in accordance with standard operating procedures
- Maintained updated records of customer interactions, transactions and communication logs
- Demonstrated excellent verbal, written, listening, organizational, multitasking skills
- Compiled reports regarding customer interactions and feedback for management review
- Provided regular updates to customers on the status of their request
- Identified opportunities for product improvement based on customer feedback
- Ensured customer satisfaction by responding promptly to inquiries.
TREASURY STAFF
Puregold Price Club Inc.
10.2004 - 04.2005
- Developed deep understanding of financial markets and treasury operations
- Maintained accurate records of all transactions related to cash management activities
- Prepared, recorded and documented transactions in general ledger
- Operated calculators, computer terminals and other standard office equipment
- Initiated and implemented safe and secure measures in protecting treasury cash
- Managed banking relationships by providing prompt responses to inquiries
- Maintained high level of Accuracy when counting money to ensure accurate record keeping
- Sorted and counted large volumes of currency accurately in a timely manner
- Adhered strictly to federal banking regulations regarding the handling of currency
- Petty cash distributions of cashiers
- Developed expertise in identifying counterfeit bills utilizing all available technology
- Operated machines such as coin counters, currency sorters, and bill counters with precision
- Balanced currency, coin and checks in cash drawers at end of shifts
- Arranged monies received in cash boxes and coin dispensers according to denomination.
PRODUCT OWNER / BUSINESS OPERATOR / ECOMMERCE SPECIALIST
Tiltilan Capampangan Food Wholesaling
08.2020 - Current
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement
- Created and bottled my special recipes for wholesale production
- Created and managed budgets to maximize brand reach and engagement
- Researched market trends to identify customer needs and preferences for strategic planning
- Planned, implemented, and tracked sales and marketing strategies to promote brand products
- Created and managed social media campaigns to increase brand engagement
- Oversees preparation of marketing copy, images, videos, emails, and other collateral
- Supplied stores, groceries, retailers, resellers and wholesalers
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
OPERATIONS MANAGER / BUSINESS OWNER
Derang Watchu Got Grill House
05.2018 - 12.2022
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies
- Purchased food and cultivated strong vendor relationships
- Created the whole restaurant menu
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits
- Planned and executed strategy to increase customer loyalty and retention
- Developed unique events and special promotions to drive sales
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Set employee schedules, delegated work, and monitored food quality and service performance
- Identified team weak points and implemented corrective actions to resolve concerns
- Managed payroll, daily deposits, and cost controls.
Education
Associate of Applied Science - Registered Nursing
Highline College
DesMoines, WA12.2027
Certificate - Certified Nursing Assistant Program
Highline College
DesMoines, WA03.2024
Certificate - Methods of Teaching
University Of The Assumption
City Of San Fernando, Pampanga04.2006
Bachelor of Science - Computer Engineering
Angeles University Foundation
Angeles City, Pampanga04.2004
High School -
St. Scholastica’s Academy
City of San Fernando, Pampanga03.1999
Grade School -
St. Scholastica’s Academy
City of San Fernando, Pampanga03.1994
Skills
- Healthcare ethics
- Compassionate
- Responding to emergencies
- Collecting vital signs
- Patient Lifting
- Companionship and emotional support
- Dressing assistance
- Mobility Assistance
- Ambulation Assistance
- Care plan implementation
- Preparing meals
- CPR/AED
References
References available upon request
Training
- Certified Nursing Assistant Program
Highline College
Des Moines, WA
- Google Certificate by Coursera: Foundations of Project Management
- Google Certificate by Coursera: Project Initiation: Starting a Successful Project
- Google Certificate by Coursera: Project Planning: Putting It All Together
- Google Certificate by Coursera: Project Execution: Running the Project
Languages
English
Filipino/Tagalog
Kapampangan
Timeline
Nurse Assistant
Judson Park Retirement Community
03.2024 - 03.2024
Line Cook
Fil Cuisine
04.2023 - Current
KITCHEN HELPER
Manila Sunset
12.2022 - 03.2023
PRODUCT OWNER / BUSINESS OPERATOR / ECOMMERCE SPECIALIST
Tiltilan Capampangan Food Wholesaling
08.2020 - Current
OPERATIONS MANAGER / BUSINESS OWNER
Derang Watchu Got Grill House
05.2018 - 12.2022
PRESIDENT / CO-OWNER
PAYCHECK PAYMENT CENTER INC.
01.2018 - Current
HUMAN RESOURCES MANAGER / CO-OWNER
RGP General Merchandise
04.2017 - 04.2022
OPERATIONS MANAGER / BUSINESS OWNER
Trista’s Therapeutic Massage Services
03.2017 - 09.2020
OPERATIONS MANAGER / BUSINESS OWNER
Gio Em’s Motorcycle Parts and Accessories
01.2014 - 12.2020
EMAIL SUPPORT REPRESENTATIVE / CO-OWNER
RGP Cargo Services
06.2005 - 12.2013
TREASURY STAFF
Puregold Price Club Inc.
10.2004 - 04.2005
Associate of Applied Science - Registered Nursing
Highline College
Certificate - Certified Nursing Assistant Program
Highline College
Certificate - Methods of Teaching
University Of The Assumption
Bachelor of Science - Computer Engineering
Angeles University Foundation
High School -
St. Scholastica’s Academy
Grade School -
St. Scholastica’s Academy
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