Odette Ray
Duncan,SC
Summary
Accomplished Director of Therapy at Interim Healthcare of the Upstate, I've spearheaded program development and fostered a culture of continuous improvement, enhancing team collaboration and professional growth. With expertise in strategic planning and exceptional people management, I've significantly contributed to operational excellence and staff development, ensuring high-quality patient care and satisfaction.
Overview
34
34
years of professional experience
Work History
Director of Therapy
Interim Healthcare of the Upstate
04.2019 - Current
- Provide mentorship, guidance, and opportunities for professional growth.
- Enhance team collaboration through regular communication, goal setting, and performance evaluations for Upstate and Midlands offices
- Program Development for Therapy Team to promote a positive work environment that fosters therapy engagement and skill set
- Created Field Advisory Team to establish a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Created Therapy Team leads to assist with education/supervisory visits/peer review
Clinical Care Manager
Interim Healthcare of the Upstate
02.2018 - 04.2019
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits to provide required continuum of care
- Worked with team/leadership and providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends that required continued education with team
Rehab Director
Spartanburg Regional Home Health
10.2014 - 02.2018
- Responsible for hiring staff as needed to meet agency needs
- Performance evaluation reviews
- Program development and education
- Quality reviews
- Development and implementation of clinical competencies
- Direct patient care.
Director of Operations
St. Francis Home Health
01.2009 - 07.2014
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Clinical Operations Manager
St. Francis Home Health
04.2006 - 01.2009
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Coordinated multidisciplinary team meetings to discuss complex cases and devise individualized treatment plans for patients.
- Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
- Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
Rehab Manager
St. Francis Home Health
01.2001 - 04.2006
- Managed Rehab staff and served as a professional resource
- Staff development
- Performance reviews
- Maintained formulary rehab supplies
- Therapy Staff competencies
- Direct patient care
Contract Physical Therapist
Multiple HH Agencies
10.1998 - 11.2000
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal patient outcomes.
- Increased patient satisfaction scores through empathetic listening and responsive care provision.
- Developed Plan of care for patients with acute/chronic conditions through targeted therapeutic exercises.
- Maintained a safe therapy environment by adhering to infection control protocols and equipment maintenance standards.
- Supervised Physical Therapist assistants
Director of Pain and Rehab
St. Mary's Pain and Rehab
02.1993 - 10.1998
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement for patients with vestibular and balance deficits
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Physical Therapist
Southeastern Regional Rehab Center
06.1990 - 02.1993
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
Education
Bachelor of Science - Physical Therapy
Georgia State University
Atlanta, GA06-1990
Bachelor of Science - Health Science/Biology
Bennett College
Greensboro, NC06-1988
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Creativity and Innovation
- Staff Development
Timeline
Director of Therapy
Interim Healthcare of the Upstate
04.2019 - Current
Clinical Care Manager
Interim Healthcare of the Upstate
02.2018 - 04.2019
Rehab Director
Spartanburg Regional Home Health
10.2014 - 02.2018
Director of Operations
St. Francis Home Health
01.2009 - 07.2014
Clinical Operations Manager
St. Francis Home Health
04.2006 - 01.2009
Rehab Manager
St. Francis Home Health
01.2001 - 04.2006
Contract Physical Therapist
Multiple HH Agencies
10.1998 - 11.2000
Director of Pain and Rehab
St. Mary's Pain and Rehab
02.1993 - 10.1998
Physical Therapist
Southeastern Regional Rehab Center
06.1990 - 02.1993
Bachelor of Science - Physical Therapy
Georgia State University
Bachelor of Science - Health Science/Biology
Bennett College
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