Odette Smith

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by improving response times.
• Maintained constant awareness of the market, competitor activities, and recognize trends that develop.
• Prepared annual data to determine metrics for operational performance.
• Building relationships within an assigned region and selling Zones Information technology solutions and services to clients
• Developing partnerships with OEM Representatives and optimizing joint selling to drive preferred pricing, registration and teaming opportunities
• Building market awareness of Zones’ global capabilities and Diversity status through participation in local/regional industry events, organizations and affiliations

• Increased revenue for the company through strategic upselling and cross-selling initiatives.
• Mentored junior account managers, fostering their professional growth and skills development within the company.
• Delivered sales presentations and pitches to clients, upper management
• Developed deep knowledge of customer businesses and relationship to company objectives.
• Boosted client satisfaction by effectively managing and resolving account issues.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Enhanced communication between departments for more effective problem-solving and collaboration.
• Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
• Developed long-lasting client relationships by providing exceptional customer service and support.

Achievements:

• 150% of Quota achieved in FY2021
• 167% of Quota achieved in FY2022
• Acquired 15 new logos out of the 50 new logos acquired by the West in FY2023
• Awarded Top Performer for selling the most variety of services/produicts to clients (Land and Expand)

• Maintained up-to-date knowledge on industry developments by attending workshops, webinars, reading publications, allowing for better-informed recommendations to clients on suitable technology solutions.
• Organized and attended webinars, events and conferences, promoting brand awareness and generating leads for future sales opportunities.
• Actively participated in regular sales meetings sharing successes, challenges, and strategies contributing towards fostering a collaborative and results-driven team environment.
• Expanded client base through targeted outreach efforts such as cold calling, email campaigns, social media engagement, and networking events.
• Developed customized sales presentations, addressing the specific concerns and requirements of prospective clients.
• Collaborated with customers and asked questions to assess needs and budgets.
• Analyzed individual client needs creating tailored proposals highlighting how our technology solutions directly addressed their pain points leading to higher conversions rates.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Identified potential upsell opportunities and expand client base for Web and Mobile Application Security.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Team Lead - training new hires to get them up to speed

Achievements:

• 112% of Quota Achieved in FY2014
• #2 Account Manager out of a team of seven people
• Closed the Most New Logos