ODETTE FATIMA P. OSILLA
Clinton Township,Michigan
Summary
Highly motivated and dedicated nurse executive with 20+ years of experience in Long Term Care: Skilled Nursing and Assisted Living industry. Solid knowledge of clinical and business aspects essential to successful operation. Extensive experience in project planning, project management and organizing activities consistent with the organization goals and mission. Offering an impressive record in defining strategies for Electronic Medical Record implementation. Developing new launch plans and executing to successful completion. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
1
1
Certification
Work History
NURSE CONSULTANT/ EHR IMPLEMENTATION SPECIALIST
Regency Pacific Management LLC
02.2016 - 12.2023
- Successfully developed and directed strategy for launch of electronic charting for the 17 Assisted Living facilities improving data accuracy and accessibility.
- Efficiently implemented the full Clinical Suite of EHR with integration to business side, which includes resident medical records, medication and treatment administration portal, Care giver documentation, incident portal.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Successfully converted the 17 ALFs to electronic medical records on the targeted 12 month period.
- Effectively trained over 500 healthcare professionals on EHR system use, leading to a 25% increase in system efficiency.
- Analyzed complex business needs presented by the user community (23 Skilled Nursing Facilities and 17 Assisted Living Facilities) and recommended software configuration or re-configuration, and policy revision and/or technical solutions.
- Collaborated with the VP of Clinical Service and Regional Nurses on the review of paper forms, process and policies impacted by any conversion.
- Managed system configurations and troubleshooting for 23 Skilled Nursing Facilities and 17 Assisted Living Facilities.
- Designed user interface elements to ensure a consistent look and feel across multiple applications.
- Collaborated with clinical teams to customize EHR systems to meet unique facility needs and CMS regulations, improving user satisfaction by 25%.
- Analyzed current business processes and identified areas where improvements could be made through automation.
- Successfully transitioned the marketing department from use of external leads management to an interfaced Customer Relations Management portal (CRM), increasing the efficiency of process from community evaluation to move-in.
- Researched new 'Add-on' features and functionalities offered by PCC, which lead to test and justified deployment, namely: Secured Conversation, Automated Care Messaging, Skin and Wound and Infection Prevention & Control modules.
- Efficiently transitioned several newly acquired facilities to electronic charting, minimizing downtime and ensuring smooth adoption of the new system.
- Researched, resolved and followed up on user issues and responded to service emails in a timely and effective manner.
- Assessed software deficiencies and consistently communicated enhancement requests to PCC - software company. Informed users about issue resolution progress.
- Trained new employees (Corporate staff, SNFs and ALFs Leadership and Staff) on the use of PCC-POC and explained protocols clearly and efficiently.
- Conducted regular training sessions for nursing staff on EHR systems, improving system utilization.
- Developed training materials and procedures or trained users in proper use of software.
- Presented at regional conferences on topics related to electronic health record consistency, accuracy and integrity.
- Attended conferences and seminars related to advances in healthcare technology.
- Developed and maintained positive customer relationships.
- Developed and maintained technical expertise in the use of PCC configuration, set-up and user interface.
- Mentored, coached and trained Nursing Directors across 17 ALFs and 23 SNFs ensuring a successful transition and adoption of role.
- Successfully developed and implemented the education program and tools for the SNF RAI staff, IDT members, other departments and levels of the organization related to CMS Payment model change to PDPM in Y2019
- Collaborated with interdisciplinary teams for the effective management of Medicare and HMO caseload for the maximization of PDPM reimbursement
- Collaborated with team of Regional Nurses for the development and Implementation of new clinical protocols that improved patient outcomes
- Developed and arranged continuing education opportunities for RAI staff, IDT members and other departments or levels of the organization to improve in areas of deficiency identified by quality improvement audits.
- Evaluated current nursing practices against best practices guidelines and identified areas for improvement.
V.P. OF INFORMATION SYSTEMS, SECURITY & PRIVACY OFFICER
NexCare Health Systems, LLC
06.2014 - 11.2015
- Analyzed complex business needs presented by the user community (17 managed SNFs) and recommended software configuration or re-configuration, policy revision and/or technical solutions
- Analyzed PointClickCare (PCC) Scorecard and shared the trending and utilization analysis of PCC enterprise to the Corporate leadership team
- Mentored and coached Regional Clinical Directors (RCD) and managed SNF's leadership on oversight and monitoring activities to ensure continued improvement in PCC utilization
- Thereby increasing scorecard to average 93-95% compliance
- Researched new 'Add-on' features and functionalities offered by PCC, which lead to test and justified deployment, namely: Pro-tracking, Secured Conversation, TELS integration, Laboratory/Radiology integration
- Oversaw, monitored and evaluated the services provided by contracted external IT Vendor
- Developed and implemented process guideline for handling SNFs staff originated service request
- Guided IT support in their research of the reported issues, on the PCC system, to resolve complaints and answer inquiries
- Developed and proposed budget for IT infrastructural needs
- Provided feedback on IT infrastructure including servers, security, networking, storage systems and desktops
- Assessed and approved allocation of additional computers for each of the managed 17 SNFS
- Designed and oversaw development of database for managed SNFS IT equipment inventory control
- Collaborated with the SNFs business partners and vendors to develop and maintain a technology plan that supported organizational needs
- Facilitated the integration process between PCC and Wound Rounds, Rehab Optima and various Physician Services software
- Developed and directed strategy for launch of electronic charting for the Interdisciplinary Team (IDT) which included Licensed Nurse, Social Worker, Dietitian, and Physician, using the PointClickCare (PCC) software
- Worked with PCC product managers and trainers to acquire knowledge and skills in the configuration and design of the Progress Notes and Forms module in PCC
- Collaborated with the VP of Clinical Service on the review of paper forms, process and policies impacted by any conversion
- Analyzed and suggested new configuration for packaged software to meet Skilled Nursing Facility's (SNFs) policy and process requirements
- Served as the technical lead in the configuration and designing assessments/forms for electronic charting of the IDT
- Identified efficiency factors and automated repeatable tasks where possible
- Assessed, identified and hired additional resources necessary for successful database configuration and design
- Trained PCC Master trainers for each of the 17 SNFs for the conversion to electronic Progress Notes and Assessments
- Successfully converted the managed 17 SNFs to electronic Progress Notes and Assessments on the targeted 4 month-period
- Developed documentation for common processes for both support staff and end-users
- Assessed software deficiencies and consistently communicated enhancement requests to PCC software company
- Spearheaded the pilot launch of electronic Order Management and Medication Pass (eMedpass) for Licensed Nurses, in 1 (one) of the managed SNFs
- Developed strategical planning tools for utilization of Regional Clinical Directors (RCD) for their launch of eMedpass in their respective regions
- Maintained technical expertise in the use of PCC configuration, set-up and user interface
- Provided training to new employees (Corporate staff, SNFs Leadership) on the use of PCC and explained protocols clearly and efficiently
- Arranged continuing education opportunities for Corporate Clinical Consultants to increase knowledge and skills on the use of the PCC software
- Managed 1 FTE - EHR Specialist
- Conducted prompt investigation on any reported potential privacy breach
- Collaborated with Compliance Team in the review and update of impacted policies in response to increased utilization of technology and mobile devices.
CORPORATE EHR PROJECT CONSULTANT
NexCare Health Systems, LLC
04.2013 - 06.2014
- Developed and directed strategy for launch of electronic charting for Certified Nurse Assistants (CNA) using the PointClickCare - Point of Care (PCC-POC) software
- Worked with PCC product managers and trainers to acquire knowledge and skills in the configuration and design of the software for user interaction
- Collaborated with a team of Clinical Consultants on the review of paper forms, process and policies impacted by the conversion
- Analyzed and created new configuration for packaged software to meet Skilled Nursing Facility's (SNFs) policy and process requirements
- Served as the technical lead in the configuration and designing process of the specific module in PCC for CNA electronic charting
- Identified efficiency factors and automated repeatable tasks where possible
- Participated in the review, assessment and decision on the selection of computers and other IT equipment for the conversion
- Assessed allocation of computers for each of the 17 SNFs
- Oversaw IT infrastructure such as wall-mounted and mobile computers, Wifi access points, and others
- Spearheaded the conversion from paper to electronic documentation for CNAS at each of the 17 SNFs
- Trained over 1,000 staffs on use of PCC-POC
- Successfully converted 17 SNFS to PCC-POC on the targeted 6 month-period
- Developed documentation for common processes for both support staff and end-users
- Created end-user self-service tools and documentation
- Configured different levels of access and collaborated with IT support on the process for creation of new account and reset of passwords
- Researched, resolved and followed up on user issues and responded to service emails in a timely and effective manner
- Informed users about issue resolution progress
- Developed and maintained positive customer relationships
- Assessed software deficiencies and consistently communicated enhancement requests to PCC - software company
- Developed and maintained technical expertise in the use of PCC configuration, set-up and user interface
- Trained new employees (Corporate staff, SNFs Leadership and Staff Development Director) on the use of PCC-POC and explained protocols clearly and efficiently
- Arranged continuing education opportunities for Corporate Clinical Consultants to increase knowledge and skills on the use of the PCC software
- Earned positive verbal feedback from SNFs leadership and training participants re instructional design and staffs learning success
- Kept abreast of the changes and enhancement in the software, designed and implemented training of users on the changes.
REIMBURSEMENT SPECIALIST
NexCare Health Systems, LLC
06.2004 - 03.2013
- Managed a team of two (2) RAI Consultants
- Provided support and served as a resource for RAI and insurance processes for 17 Skilled Nursing Facilities (SNFs)
- Identified inefficiencies and made recommendations for process improvements and standardization across 17 Skilled Nursing facilities
- Developed policies and procedures related to the the RAI process, and Medicare and Medicaid utilization
- Consistently revised policies and procedures in accordance to changes in state and federal laws and regulations
- Built strategic alliances with therapy department and billing department that resulted in efficient Medicare and Medicaid claims submission
- Initiated renovation of procedures at the SNFs for the attainment of process integration between departments
- Designed, oversaw the development and implemented a database
- Which boosted the efficiency in the management of Medicare caseload, billing process and evaluation of RUGS utilization
- Developed and shared best practices across the company, a few examples are Triple Check Meeting and Daily ARD Checkpoint
- Mentored and coached the SNFS Interdisciplinary team on case management practices resulting to improved Medicare rate utilization and exceeded their budgeted rate
- Contributed to business analysis thru the review of overall PPS and RUGS revenue reports, identified trends and assessed areas for improvement
- Investigated claims rejections and provided direction to resolve process or software issues
- Identified deficiencies in currently utilized software systems and participated in the evaluation of other systems in the market
- Facilitated the conversion of 17 SNFs to a different MDS software system which boosted the RAI department's efficiency
- Developed and arranged continuing education opportunities for RAI staff, IDT members and other departments or levels of the organization to improve in areas of deficiency identified by quality improvement audits
- Mentored, coached and trained RAI Coordinators across 17 SNFs
- Developed training manual for new staff to ease transition for new employees
- Developed and implemented interesting and interactive learning mediums to increase staff understanding of new and revised protocols.
MEDICARE COORDINATOR
Lakepointe Villa Nursing Center
01.2003 - 06.2004
- Earned a reputation of excellence in compliance to MEdicare regulation, as evidenced by 0% error rate on a pre-pay medical review conducted by United Government Services on twenty (20) resident records
- Performed case management for 50-60 resident caseload that received skilled services which resulted to improved Medicare benefit utilization and RUGS revenue
- Designed and implemented Medicare meetings and Care plan conferences that elicited involvement of Interdisciplinary team and Residents in the planning of a holistic and/or rehabilitative approach to care
- Conceptualized and designed a database for efficient maintenance of Medicare caseload and RUGS reporting which facilitated the Medicare billing process
- Developed and maintained an organized and systematic tracking of Medicare required documents and documentation
- Designed a tool for effective communication of Medicare caseload that assisted the Staff Nurses in the provision of quality care and compliance to Medicare documentation requirements
- Developed and arranged continuing education opportunities for Nurses to improve in areas of deficiency related to documentation as identified by quality improvement audits
- Successfully developed internal and external marketing approached which improved community referrals, customer service, quality of care and teamwork.
INFECTION CONTROL AND SAFETY DIRECTOR
Medilodge of Sterling Heights
03.2002 - 01.2003
- Managed all infection prevention and safety assurance activities for both resident and staff in a 300-bed facility
- Trained all newly hired employees on the policies and protocols related to infection and safety
- Developed and implemented interesting and interactive learning mediums to increase staff understanding of new and revised protocols for safety assurance and infection prevention
- Developed a systematic tracking and recording system of infection and safety incidences to facilitate analysis, trending and reporting
- Proficiently performed QA audit of practices and provided re-education efforts for identified substandard practices
- Attained 97% compliance with infection prevention and safety practices in the entire facility
- Created programs which increased the participation of employees with Influenza vaccination.
MDS COORDINATOR/PATIENT CARE PLAN COORDINATOR
Lakepointe Villa Nursing Center
11.1999 - 03.2002
- Proficiently managed all RAI process-related activities and maintained compliance to State and Federal rules and regulations
- Maintained a deficiency free survey in the scope of RAI and MDS processes
- Developed a policy and procedure manual for the MDS department
- Formulated tools to facilitate effective tracking of MDS assessments and tools for comprehensive and accurate assessment of residents
- Designed processes for effective communication between interdisciplinary Team members
- Handled administrative and staffing issues during after-office hours and weekends.
OCCUPATIONAL HEALTH NURSE
Andersen Consulting
09.1998 - 11.1999
- Gained successes in planned, implemented and managed health promotion programs for clientèle
- Trained all newly hired employees on the policies and protocols related to infection and safety.
CHARGE NURSE: SKILLED CARE UNIT
Lakepointe Villa Nursing Center
06.1993 - 06.1995
- Efficiently performed functions of a Registered Nurse and rendered high-quality professional nursing care and service to residents
- Supervised Certified Nurse Assistant to ensure quality care provided to residents.
STAFF NURSE: E.R. / O.R. / ALLERGY & OUTPATIENT CLINICS
John F. Cotton Hospital
06.1993 - 06.1995
- Effectively provided first aide, nursing care and pregnancy support for clientèle
- Efficiently handled medical insurance claims issues.
STAFF NURSE: POST ANESTHESIA UNIT / MEDICAL-SURGICAL UNIT
Cardinal Santos Medical Center
11.1991 - 11.1992
- Facilitated faster recovery of patients from the state of anesthesia, post-surgery and acute medical status thru effective clinical assessment and quality nursing care.
Education
Master of Arts - NURSING ADMINISTRATION (Units Only)
University of Asia And The Pacific
Pasig City, Philippines09.1997
Bachelor of Science - Nursing
University of Santo Tomas
Manila, Philippines03.1990
Skills
- In-depth knowledge of a LTC: SNF/ALF Software (PointClickCare) configuration and user interface
- Solid understanding of EHR/EMR interface and seamless integration process
- Understanding of software systems relevant to SNF operation namely: Wound Rounds, Rehab Optima, TELS, Smartlinx, Cliniconex, Microsoft Exchange
- Solid knowledge of IT infrastructure requirements for EHR deployment
- Proved strength in project planning and management, policy development, research, teaching and mentoring
- Strong knowledge in areas relevant the Skilled Nursing Facility processes: RAI Process (MDS, CAA and Care Planning) SNF PPS, Case Management, Medicare, Medicaid and Managed Care Reimbursement
- Strong knowledge in areas relevant the Assisted Living Facility processes
- Strategic thinking and systems approach to process improvement
- Demonstrates ability to lead, motivate and work collaboratively with professional team
- Personal and professional integrity
- Confident public speaker
- Outstanding interpersonal and communication skills
Certification
- REGISTERED NURSE LICENSE: OREGON, WASHINGTON, CALIFORNIA, HAWAII
- RESIDENT ASSESSMENT COORDINATOR - CERTIFIED ADVANCED (RAC-CTA) American Association of Post Acute Nursing (AAPACN) 2021
- RESIDENT ASSESSMENT CORDINATOR - CERTIFIED (RAC-CT), American Association of Nurse Assessment Coordinators, 2007
- REGISTERED NURSE, State of Michigan Board of Nursing, August 1998
- PASSED, Commission of Graduates of Foreign Nursing Schools, April 1992
- REGISTERED NURSE, Philippine Professional Regulation Commission, May 1991
Additional Information
- American Association of Post-Acute Care Nursing (AAPACN) 2003- Present
- Philippine Nurses Association - Oregon and Washington (PNAOW)
- University of Santo Tomas Association of Michigan (USTNAM)
- Board Member/Adviser Y2015 - Y2016
- President Y2013 - Y2014
- President-Elect Y2011 - Y2012
- Philippines Nurses Association of Michigan (PNAM) 2002 - Present
- University of Santo Tomas Association International (USTNAI) 2013 - Present
Timeline
NURSE CONSULTANT/ EHR IMPLEMENTATION SPECIALIST
Regency Pacific Management LLC
02.2016 - 12.2023
V.P. OF INFORMATION SYSTEMS, SECURITY & PRIVACY OFFICER
NexCare Health Systems, LLC
06.2014 - 11.2015
CORPORATE EHR PROJECT CONSULTANT
NexCare Health Systems, LLC
04.2013 - 06.2014
REIMBURSEMENT SPECIALIST
NexCare Health Systems, LLC
06.2004 - 03.2013
MEDICARE COORDINATOR
Lakepointe Villa Nursing Center
01.2003 - 06.2004
INFECTION CONTROL AND SAFETY DIRECTOR
Medilodge of Sterling Heights
03.2002 - 01.2003
MDS COORDINATOR/PATIENT CARE PLAN COORDINATOR
Lakepointe Villa Nursing Center
11.1999 - 03.2002
OCCUPATIONAL HEALTH NURSE
Andersen Consulting
09.1998 - 11.1999
CHARGE NURSE: SKILLED CARE UNIT
Lakepointe Villa Nursing Center
06.1993 - 06.1995
STAFF NURSE: E.R. / O.R. / ALLERGY & OUTPATIENT CLINICS
John F. Cotton Hospital
06.1993 - 06.1995
STAFF NURSE: POST ANESTHESIA UNIT / MEDICAL-SURGICAL UNIT
Cardinal Santos Medical Center
11.1991 - 11.1992
Master of Arts - NURSING ADMINISTRATION (Units Only)
University of Asia And The Pacific
Bachelor of Science - Nursing
University of Santo Tomas
- REGISTERED NURSE LICENSE: OREGON, WASHINGTON, CALIFORNIA, HAWAII
- RESIDENT ASSESSMENT COORDINATOR - CERTIFIED ADVANCED (RAC-CTA) American Association of Post Acute Nursing (AAPACN) 2021
- RESIDENT ASSESSMENT CORDINATOR - CERTIFIED (RAC-CT), American Association of Nurse Assessment Coordinators, 2007
- REGISTERED NURSE, State of Michigan Board of Nursing, August 1998
- PASSED, Commission of Graduates of Foreign Nursing Schools, April 1992
- REGISTERED NURSE, Philippine Professional Regulation Commission, May 1991
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