ODETTE SIRIAQUE MANIKEU
Quebeck,CANADA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
MANAGER
First Africa Suarl
DOUALA, CAMEROON
05.2021 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
Administrative Receptionist
First Africa Suarl
DOUALA, CAMEROON
05.2019 - 05.2021
- Greeted visitors, answered and directed incoming calls, and provided general information to callers.
- Managed a multi-line telephone system and distributed incoming mail.
- Scheduled appointments and maintained calendars for staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating requirements; placing and expediting orders for supplies; verifying receipt of supplies.
- Processed payments from customers using credit card terminals or cash registers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Customer Service Manager
Hotel Le Salvador
Dschang, Cameroon
11.2016 - 11.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Education
Bachelor of Science - Geology
UNIVERSITY OF DSCHANG
DSCHANG06-2017
Skills
- Strategic Planning
- Financial Management
- Team Leadership
- Customer Relationship Management (CRM)
- Time Management
- Negotiation
- Organized
- Punctual
- Courteous
- Computer knowledge
- Product Knowledge
- Customer Service
- Cash Management
- Telephone management
Languages
English
Professional
French
Native/ Bilingual
Timeline
MANAGER
First Africa Suarl
05.2021 - 04.2024
Administrative Receptionist
First Africa Suarl
05.2019 - 05.2021
Customer Service Manager
Hotel Le Salvador
11.2016 - 11.2018
Bachelor of Science - Geology
UNIVERSITY OF DSCHANG
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