Odhie Fields
Charlotte,NC
Summary
Experienced General Restaurant Manager successful at overseeing high-volume, $6MM-$17MM dollar restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management. Hardworking Restaurant Manager with 26 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Experienced in corporate training, NRO's and multi-unit management.
Overview
28
28
years of professional experience
Work History
General Manager
Mac's Speed Shop
Charlotte, NC
10.2024 - Current
- Partnered with local organizations to bring in groups of 300+ guests, driving sales and brand visibility.
- Trained all new General Managers, Assistant Managers, and Kitchen Managers for the entire company, ensuring consistent leadership standards across the organization.
- Oversaw staff recruitment, training, and performance evaluations to build effective teams.
- Enhanced store profitability by optimizing operations, team development, and expense management.
- Prepared monthly forecasts and budgets, analyzed variances, and implemented corrective actions to increase average meal checks and customer visits.
- Achieved and surpassed KPIs in cost control, service excellence, and inventory variance.
General Manager
Barcelonawinebar
Washington, District of Columbia
05.2023 - 06.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Became a certified training store in 4 months.
- Lead the company in guest satisfaction scores.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Increased profit margins by 3% on $125,000 per week sales.
- Analyzed financial statements and prepared budgets for the restaurant.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
Multi-Unit General Manager
Matchbox Design Group
McLean, VA
02.2021 - 05.2023
- Opened four new stores as acting general manager.
- Operated multiple units with revenue totals of over 7 million annually.
- Promoted to training general manager for incoming managers.
- Acted as the liaison between construction and corporate team to ensure functionality of NROs
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Contributed to organizational strategic direction to improve products and services.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
Multi-Unit Assistant General Manager
Gaylord Palms Resort & Convention Center
Orlando, FL
10.2014 - 01.2021
- Oversaw the daily operations of 2 restaurants with annual sales over 10 million
- Developed incentive programs to help lead the brand in customer satisfaction
- Coordinated with sales and culinary to insure the success of BEO's and REO's
- Sales forecasting and scheduling templates for 2 restaurants with over 100 employees
- Worked with local brewers and liquor reps to increase beverage sales in both restaurants
- Assisted directly with hiring and training of the front of house staff
- Tracked FOH staff hours, tips, and service charges for the payroll department
- Ensured all staff meet all local and company health, safety and sanitization policies
Assistant General Manager
Red Robin
Miami, FL
03.2010 - 08.2014
- Managed the busiest store in the organizations history
- Established the company record for hourly, daily, weekly, monthly sales and sales retention
- Sustained the highest guest satisfaction rating on the east coast, while performing in the top 10 in the company
- Established the highest beverage order rate, PPA, app/dessert rate on the east coast
- Became training AGM in 4 months with the company
- Lead the east coast in Loyalty sign ups and usage
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Assistant General Manager
The Cheesecake Factory
Arlington, VA
01.2007 - 01.2010
- Supervised over 200 employees in a $350,000 a week store
- Assisted with the professional development of new bar managers while lowering bar costs
- Oversaw budget of the companies equipment and interior restaurant repairs
- Increased sales by 4% by partnering with the ABA to draw in large groups of tourists
- Educated staff on the skills needed to achieve the highest secret shopper scores in the company
- Performed weekly inventory and budgeting for cost centers
General Manager/Training Cordinator
Panera Bread
Hampton, VA
01.2004 - 01.2007
- Worked as a field,
- Trained general managers for new stores and those that were transitioning into existing stores
- Trained assistant managers for the district
- Traveled the country training all the markets on new products and services
- Performed corporate audits regularly around the country
- Traveled around the country helping under performing stores achieve company standards
Assistant General Manager
T.G.I. Friday’s Virginia
, VA
01.2001 - 01.2004
- Assisted in lowering overall company cost by 12.5%
- Managed all bar supplies and products
- Increased bar revenue by 22%
- Hired, trained and mentored staff
- Assisted in increasing the overall profitability of the store
General Manager/ Catering Director
Cheers Steak and Seafood
Newport News, VA
01.1998 - 01.2001
- Managed all products, expenditures and supplies for the bar and catering events
- Managed employees
- Invented the catering menus and all marketing paraphernalia
- Exceeded the sales goal of $100,000 in catering in 6 months
- Manage corporate accounts with large local business to provide food for business meetings and luncheons
- Restructured the training program for the entire company
Education
A.S - Baking and Pastry Management
Valencia College
01.2018
High School Advanced -
Menchville High School
01.1995
Timeline
General Manager
Mac's Speed Shop
10.2024 - Current
General Manager
Barcelonawinebar
05.2023 - 06.2024
Multi-Unit General Manager
Matchbox Design Group
02.2021 - 05.2023
Multi-Unit Assistant General Manager
Gaylord Palms Resort & Convention Center
10.2014 - 01.2021
Assistant General Manager
Red Robin
03.2010 - 08.2014
Assistant General Manager
The Cheesecake Factory
01.2007 - 01.2010
General Manager/Training Cordinator
Panera Bread
01.2004 - 01.2007
Assistant General Manager
T.G.I. Friday’s Virginia
01.2001 - 01.2004
General Manager/ Catering Director
Cheers Steak and Seafood
01.1998 - 01.2001
A.S - Baking and Pastry Management
Valencia College
High School Advanced -
Menchville High School
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