Summary
Overview
Work History
Education
Skills
Timeline
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ODIBU EDRAH

Philadelphia,Pennsylvania

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Behavior Specialist

Spin
Philadelphia, PA
05.2008 - 09.2023
  • Conducted thorough assessments of clients' behavioral needs and preferences, actively involving them in the development of individualized treatment plans focused on their goals and aspirations.
  • Implemented evidence-based interventions and behavior support strategies tailored to each client's unique strengths and challenges, prioritizing their comfort and well-being throughout the process.
  • Fostered a culture of empathy and understanding within the team, encouraging open communication and collaboration to deliver the highest standard of customer service to clients and their families.
  • Provided ongoing support and guidance to clients and their families, empowering them to navigate challenges and achieve their desired outcomes with confidence and resilience.
  • Advocated for clients' rights and preferences within the community, raising awareness and promoting acceptance and inclusion of individuals with behavioral health needs.
  • Continuously sought feedback from clients and stakeholders to identify areas for improvement and implement innovative solutions to enhance the customer service experience and achieve positive outcomes.

Client Care Worker

Wood Services
Langhorne, PA
01.2004 - 05.2008
  • Encouraged meaningful engagement with peers through socialization opportunities.
  • Collaborated closely with case managers regarding long-term planning for each client.
  • Engaged clients in recreational activities such as field trips or arts and crafts.
  • Coordinated referrals to appropriate resources within the community.
  • Administered medications according to doctor's orders and documented dosage information accurately.
  • Facilitated communication between clients, families, and healthcare providers.
  • Maintained accurate records of client interactions and progress notes in a timely manner.
  • Supported individuals by providing emotional reassurance during difficult times.
  • Handled complaints and concerns from clients and family members with professionalism and sensitivity, resolving issues promptly and effectively to ensure client satisfaction.

Education

Bachelor of Science - Marketing

Polytechnic Ibadan
Nigeria
06-2002

Skills

  • Scheduling
  • Data Collection
  • Complaint resolution
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Travel Planning
  • Complaint Handling
  • Staff Training

Timeline

Behavior Specialist

Spin
05.2008 - 09.2023

Client Care Worker

Wood Services
01.2004 - 05.2008

Bachelor of Science - Marketing

Polytechnic Ibadan

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ODIBU EDRAH