Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Odilia Balderas

San Antonio,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Registered Behavioral Therapist

Behavioral Innovations
09.2023 - Current
  • Facilitated group sessions for clients, promoting socialization and reinforcing positive behaviors among peers.
  • Conducted comprehensive behavioral assessments to identify specific client needs and inform individualized interventions.
  • Consistently met or exceeded productivity expectations while maintaining a high standard of care for all assigned clients.
  • Improved client behavior by implementing personalized treatment plans and closely monitoring progress.
  • Promoted client independence by gradually reducing support as skills were mastered, ultimately fostering self-sufficiency in daily activities.
  • Collected session data to aid in treatment planning and assessment.

Music Coach

Self Employed
08.2015 - 08.2023
  • Inspired creativity by encouraging improvisation skills and experimentation within musical parameters.
  • Increased student retention in private music lessons through personalized instruction and goal setting.
  • Developed students'' music theory knowledge with engaging lesson plans and hands-on activities.
  • Motivated students to practice music by offering positive reinforcement and encouraging progress.
  • Planned and prepared individual music lessons to support student needs.
  • Created encouraging, fun and focused lesson atmosphere.

Administrative Manager

Mr. Watts LLC
10.2021 - 02.2023
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Organized and updated databases, records and other information resources.
  • Completed bi-weekly payroll for 6 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Met department budgets by monitoring and reporting on office expenses.

Elderly Caretaker

Legacy Home Health Agency
03.2016 - 08.2018
  • Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
  • Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
  • Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
  • Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.

Caregiver/Teacher

USSA Child Development Center
04.2013 - 09.2013
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Documented student progress and communicated with parents to keep informed.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Customer Service Representative

Beldon Roofing
05.2012 - 04.2013
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Youth Coordinator

Boys & Girls Club
08.2010 - 05.2012
  • Developed strong relationships with youth, fostering a supportive and inclusive environment.
  • Created safe and positive environment conducive to learning and activities.
  • Supervised activities and events for large groups.
  • Assisted students with their classroom assignments

Education

Associate of Arts - Music Education

San Antonio College
San Antonio, TX
05.2015

High School Diploma -

Rio Grande City High School
Rio Grande City, TX
05.2004

Skills

  • Self-Management Strategies
  • Progress Monitoring
  • Behavioral assessment
  • Data entry proficiency
  • Fluent Bilingualism
  • Data Entry
  • Data Collection
  • Microsoft Office Suite
  • Administrative Support
  • Bilingual fluency

Certification

  • RBT - Registered Behavior Technician

Languages

Spanish
Professional Working

Timeline

Registered Behavioral Therapist

Behavioral Innovations
09.2023 - Current

Administrative Manager

Mr. Watts LLC
10.2021 - 02.2023

Elderly Caretaker

Legacy Home Health Agency
03.2016 - 08.2018

Music Coach

Self Employed
08.2015 - 08.2023

Caregiver/Teacher

USSA Child Development Center
04.2013 - 09.2013

Customer Service Representative

Beldon Roofing
05.2012 - 04.2013

Youth Coordinator

Boys & Girls Club
08.2010 - 05.2012

Associate of Arts - Music Education

San Antonio College

High School Diploma -

Rio Grande City High School

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Odilia Balderas