Summary
Overview
Work History
Education
Skills
Timeline
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Odilia Barbosa Torres

North Las Vegas,NV

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

6
6
years of professional experience

Work History

Shift Manager

Taco Bell
01.2018 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.

Kitchen Manager

Somerset Academy Of Nevada
08.2022 - 10.2023
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Checked and tested foods to verify quality and temperature.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Shift Manager

Del Taco
09.2021 - 08.2022
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Housekeeper

Mirage Hotel
01.2018 - 09.2021
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Education

High School Diploma -

Thomas Jefferson High School For Advanced Studies
Gretna, LA

Skills

  • Safety Compliance
  • Team Development
  • Schedule Oversight
  • Inventory Control
  • Interpersonal Skills
  • Punctual and Reliable
  • Employee Training
  • Opening and Closing Procedures
  • Energetic and Enthusiastic
  • Attention to detail
  • Quality control
  • Organizational skills

Timeline

Kitchen Manager

Somerset Academy Of Nevada
08.2022 - 10.2023

Shift Manager

Del Taco
09.2021 - 08.2022

Shift Manager

Taco Bell
01.2018 - Current

Housekeeper

Mirage Hotel
01.2018 - 09.2021

High School Diploma -

Thomas Jefferson High School For Advanced Studies

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Odilia Barbosa Torres