Odilia Barbosa Torres
North Las Vegas,NV
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
Work History
Shift Manager
Taco Bell
4310 E Craig Rd, Las Vegas, NV 89115
01.2018 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
Kitchen Manager
Somerset Academy Of Nevada
4650 Losee Road North Las Vegas NV 89081
08.2022 - 10.2023
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Shift Manager
Del Taco
North Las Vegas, NV
09.2021 - 08.2022
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Housekeeper
Mirage Hotel
Las Vegas, NV
01.2018 - 09.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
High School Diploma -
Thomas Jefferson High School For Advanced Studies
Gretna, LASkills
- Safety Compliance
- Team Development
- Schedule Oversight
- Inventory Control
- Interpersonal Skills
- Punctual and Reliable
- Employee Training
- Opening and Closing Procedures
- Energetic and Enthusiastic
- Attention to detail
- Quality control
- Organizational skills
Timeline
Kitchen Manager
Somerset Academy Of Nevada
08.2022 - 10.2023
Shift Manager
Del Taco
09.2021 - 08.2022
Shift Manager
Taco Bell
01.2018 - Current
Housekeeper
Mirage Hotel
01.2018 - 09.2021
High School Diploma -
Thomas Jefferson High School For Advanced Studies