ODILIA A UZZELL
Randallstown,MD
Summary
Ex- Correctional Officer transitioned into an Information Technology Analyst role after earning a bachelor’s in computer networks and Cybersecurity. Diverse experience in resolving conflict management, customer service, and collaborating with various teams. Over 10+ years of experience in law enforcement, incident response, and investigation techniques.
Overview
26
26
years of professional experience
Work History
Correctional Officer
Baltimore County Detention Center
01.2007 - Current
- Abilities
- Cybersecurity Processes and Technologies
- Authored technical documentation on security issues and performed the System Development Lifecycle (SDLC) process for various projects
- Analyzed cybersecurity management process
- Network Security
- Performed research on network hardware and installed, configured, and deployed network security devices
- Authored technical documentation on cybersecurity-related concepts in incident management
- Security + Training Certificate
- Experience, Brief senior leadership on incidents every week and document incidents using the Jail Management System (JSM) database
- Implements security best practices by protecting Personally identifiable information (PII), and Protected Health Information (PHI) for 500+ inmates
- Correlates incident data by monitoring the SIMATIC Control System and performing troubleshooting on computer systems as needed
- Collects, consolidates, and communicates information to cross-functional teams based on the trends from the database system
- Assess and develops a new business process to accelerate customer service within the department by 50%
Correctional Officer I
Metropolitan Transition Center
01.2006 - 01.2007
- Acted quickly in emergency situations; analyzed circumstances and adopted effective courses of action, exercised sound judgment under pressure
- Monitored the conduct of detainees, according to established policies, regulations, and procedures, to prevent escape and violence
- Performed day-to-day administrative duties and maintained detailed records of security incidents and law enforcement actions
- Inspected locks, window bars, grilles, doors, and gates at the facility, to prevent escape
- Served meals and distributed commissary items to detainees
- Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance
- Taking detainees into custody and escorts to locations within and outside of facilities, such as visiting rooms, courtrooms, and hospitals.
Sales Supervisor
Best Buy
01.1998 - 01.2006
- Participated in receiving, check-in, and stocking merchandise, prepared products for sale, updated and maintained existing client accounts, demonstrated new products and trained new employees
- Greeting customers, answering questions, and troubleshooting various problems
- Provided training to newly hired employees and facilitate creative sales strategies
- Directed and coordinated activities of employees engaged in producing and processing goods
- Inspected materials, products, and equipment to detect defects and malfunctions
- Work in multiple departments and learn new technology
- Working in the Geek Squad department by setup a new custom computer system.
Security Guard
Securitas
01.2002 - 01.2005
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and to ensure the security of doors, windows, and gates
- Operated detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas
- Answered telephone calls send messages, answer questions, and provide information after business hours and when the switchboard is closed
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises
- Answered alarms and investigated disturbances
- Called police and fire departments in cases of emergency, such as fire and the presence of unauthorized persons
- Circulated among visitors, patrons, and employees to preserve order and protect property
- Warned people of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary.
Education
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
Timeline
Correctional Officer
Baltimore County Detention Center
01.2007 - Current
Correctional Officer I
Metropolitan Transition Center
01.2006 - 01.2007
Security Guard
Securitas
01.2002 - 01.2005
Sales Supervisor
Best Buy
01.1998 - 01.2006
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
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