Odill Diaz
Parsippany,NJ
Summary
Proven Assistant Manager at Smash Burger with a track record of enhancing customer satisfaction and streamlining operations. Skilled in critical thinking and customer service, adept at resolving conflicts and improving loyalty. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating strong active listening and data entry abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Zuniga Entertained
08.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Manager
Smash Burger
01.2015 - 01.2019
- Schedule and coordinate meetings.
- Conduct employee performance reviews.
- Develop good customer relationships.
- Develop strategies for better workplace efficiency and goal achievement.
- Email and phone correspondence.
- Liaise between managers, customers and employees.
- Provide direction to staff.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Parsippany High School
Parsippany, NJSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Elementary
Spanish
Elementary
Timeline
Customer Service Representative
Zuniga Entertained
08.2020 - Current
Assistant Manager
Smash Burger
01.2015 - 01.2019
High School Diploma -
Parsippany High School
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